Sponsored by Astea International
Service-related costs continue to escalate and customers continue to demand faster response times, but just because the technician shows up on time does not mean your problems are solved….you need to really ask yourself:
If answered “no” to any of the questions above then you need to watch this insightful and informational webinar.
This webinar focuses on how to better connect your field workers to the resources and information they need to do their jobs so they can be more productive and minimize their dependence on dispatchers. This is becoming increasingly important to today’s field organization for a variety of reasons – the most significant of which are reducing service-related costs and meeting customer demand for faster service issue resolution. In fact, in a recent survey by Aberdeen Group 41% of organizations reported that consumer expectations for speed of service have increased exponentially over the last 12 months. To address these challenges, an increasing number of field service organizations are looking to adopt mobile technologies as a means to better connect their field service technicians with the data they need to complete a job faster and more efficiently.
Stephanie Neil is a Senior Editor at Managing Automation magazine. She joined the publication in 2000, covering factory floor automation technology trends and case studies. Since then her cover story and special report coverage has expanded to include all aspects of the manufacturing enterprise in order to provide information on sensor-to-boardroom applications and business processes. Prior to joining MA, Neil spent 11 years at eWeek (formerly PC Week), a weekly IT journal, where she was Managing Editor of the Features department.
Debbie brings more than 17 years of progressive technology, healthcare and consumer product experience in marketing. In 2005, she joined Astea and is currently responsible for driving global marketing and product management. She currently directs and manages all aspects of global marketing which encompasses: Product Marketing; Customer Programs; Conducting Focus/User Groups; Marketing Communications, PR/IR; Industry Analyst Relations; Demand Generation Programs; International Marketing; Alliances and Channels.
As an analyst in the service management practice, Sumair Dutta researches and examines how service and manufacturing executives are utilizing technology and streamlining business practices to improve post-sales service and support processes. Through practitioner benchmarking and analysis of Aberdeen’s fact-based research database, he examines how Best-in-Class service organizations are reengineering their service chains for optimum performance and increased profitability. Sumair’s coverage areas within the service space primarily cover:
Along with these specific areas of coverage, Sumair is also responsible for the development of a community of ‘Chief Service Officers’ to share and present best practices surrounding the ascent of service in today’s global organization. Sumair Dutta’s past experience has primarily dealt with financial and investment strategy. Prior to Aberdeen, he held positions in Citibank and Fernwood Art Investments analyzing investment opportunities in the tech, consumer discretionary and art investment sectors. He holds an MBA from Babson College and a BBA in Finance, Banking and Investments from the University of Wisconsin-Madison.
John is Principal of Motorola’s Industry Solutions Group responsible for developing the strategy as well as the execution of business development initiatives for Field Mobility Solutions. Targeting applications that enable reduced costs, workforce optimization and enterprise visibility outside the “four walls”, John is the resident expert for Field Service applications. A Motorola veteran, John has acquired extensive knowledge and experience from a variety of positions during his tenure at Motorola. John has served as a Software Technical Architect for Motorola’s suite of Mobility Management Software, has over 14 years of sales experience (including Team Lead for the FedEx Global Account) and has also acted as a Channel Account Manager for several Motorola partners serving the Petrochemical, Utility, Transportation and Manufacturing segments.
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