Service-related costs continue to escalate and customers continue to demand faster response times, but just because the technician shows up on time does not mean your problems are solved….you need to really ask yourself:
- Are my technicians as productive as they could be? Have I removed all of the redundant processes that are hampering their productivity?
- Did I send the right technician with the appropriate skills?
- Does the technician have the necessary parts and tools necessary to fix it right the first time?
- Does the technician have instantaneous access to customer history; comprehensive technical manuals; service history; contract information?
If answered “no” to any of the questions above then you need to listen to this insightful and informational webinar.
This webinar focuses on how to better connect your field workers to the resources and information they need to do their jobs so they can be more productive and minimize their dependence on dispatchers. This is becoming increasingly important to today’s field organization for a variety of reasons – the most significant of which are reducing service-related costs and meeting customer demand for faster service issue resolution. In fact, in a recent survey by Aberdeen Group 41% of organizations reported that consumer expectations for speed of service have increased exponentially over the last 12 months. To address these challenges, an increasing number of field service organizations are looking to adopt mobile technologies as a means to better connect their field service technicians with the data they need to complete a job faster and more
efficiently.
In this Webcast:
- Gain insights into key technology enablers and deployment models to optimize your mobile field workforce.
- Hear about best practices and the ROI implications that service organizations have achieved from leveraging
technology solutions and see how your service organization stacks up in comparison.
- Learn from industry experts how you can evaluate, select, and successfully deploy field service mobility solutions that addresses your specific needs.
- Understand the challenges and benefits that accompany the adoption of a mobile field service solution.