Best Practices in Spare Parts Fulfillment

This white paper from Click Commerce illustrates how differentiation in today’s fast-moving marketplace is increasingly difficult as more companies from around the globe bring competitive products to market. Today’s progressive service executives have realized that meeting customer service level agreements (SLAs) and attaining customer satisfaction levels is a powerful way to stave off the competition, retain existing customers, and win new business.

These same leaders are cutting costs by outsourcing processes in multiple marketplaces to multiple partners such as contract manufacturers and repair providers. With all this complexity comes a greater need for visibility and control. For contract manufacturers and repair providers, helping brand owners take back control and gain visibility across this fragmented service network is critical to attracting those brand owners and building market share.

This paper proposes that implementing an optimized spare parts fulfillment program can be the market differentiator for contract manufacturers and repair providers. Some real-world examples include:

• Meet customer service level agreements (SLAs) of 97 percent next-day delivery and 99.9 percent third-day delivery
• Increase individual shipments from 1,000 per day to 4,000 per day in four weeks and still meet SLAs
• Forecast spare parts inventory based on sales predictions and engineering information and have them adjusted automatically to actual experiences in the field.

More resources from Click Commerce Inc.

• Best Practices in Spare Parts Fulfillment
  White Papers  ::  How to Meet Service Level Agreements and Increase Customer Satisfaction in a Service Network
• Click Commerce Capabilities for Aerospace and Defense
  White Papers  ::  Aerospace and Defense solutions specifically designed to provide optimum operational availability of your complex weapon systems and equipment.
• Click Commerce Planning as a Service (PaaS)
  e-Brochures  ::  Outsource your inventory planning functions to Click Commerce PaaS – and reap the benefits
• Critical Issues in the Service Network
  e-Brochures  ::  A Service Network should streamline operations, drive profits, and delight customers. Does Yours?
• Eight Strategies for Dramatic Improvement of Service Networks
  White Papers  ::  Service part supply chains - discover how to improve performance, reduce costs and realize increased profits.