| COMPANY: | Sub-Zero Freezer Co. Inc. |
| HEADQUARTERS: | Madison, WI |
| SIZE OF COMPANY: | 500-999 employees; $50M-$100M in revenue |
| INDUSTRY: | Industrial/heavy equipment |
| PRIMARY PRODUCT LINE: | Household kitchen appliances, Sub-Zero freezers and refrigerators, Wolf ovens, cooktops |
| NAME OF PROJECT: | The Sub-Zero Emerging Issues Project |
| PROJECT OBJECTIVE: | To improve warranty cost and customer satisfaction by implementing a more predictive and proactive analysis system; build an emerging issues system that uses analytics, automation, and text mining; eliminate manual coding |
| TECHNOLOGIES EMPLOYED: | SAS Text Miner, SAS Warranty Analysis |
| ACCOMPLISHMENTS/ROI: | Standard emerging issues report shows new patterns in warranty claims data; potential issues are assigned to product engineers for investigation; text mining process reduces resource requirements by nearly 4,000 worker-hours per year; reduced timeline to define quality issues by 64 days; shortened issue detection cycle by 3.5 months; saved more than $4 million since investing in SAS software and consulting |