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Posted on Monday, November 26, 2007 7:42:10 AM Sign Up to receive Daily News Alerts in your E-mail Inbox    New Features Provide Ease-of-Use and Improved Flexibility for Managing, Accessing, and Monitoring Contact Centers; First Customer Deployment Announced REDWOOD SHORES, Calif., Nov. 8 - Oracle today announced the latest release of Oracle(R) Contact Center Anywhere, Oracle's all-in-one multichannel IP contact center solution. Oracle Contact Center Anywhere 8.1.1 is made even more accessible and easier to use by providing more options to monitor and manage contact center information and employees. Additionally, Oracle announced the first deployment of Oracle Contact Center Anywhere 8.1.1 by LiveXchange Corporation. Following the release of Oracle Contact Center Anywhere 8.1 in June, version 8.1.1 builds on Oracle Contact Center Anywhere's highly scalable, multi-channel solution that provides agents with a 360-degree customer view across a wide array of communication channels including voice, e-mail, chat, fax, Web and interactive voice response (IVR), enabling organizations to communicate more seamlessly and effectively with their customers. [Click to continue] |
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