| COMPANY: | Siemens Water Technologies Corp. |
| HEADQUARTERS: | Warrendale, PA |
| SIZE OF COMPANY: | 1,000 or more employees |
| INDUSTRY: | Non-manufacturing |
| PRIMARY PRODUCT LINE: | Water treatment equipment |
| NAME OF PROJECT: | Integrated Mobile Field Service Deployment |
| PROJECT OBJECTIVE: | To replace legacy paper-based field service application, which was not integrated with back-end systems; speed up the business process, improve quality, and cut costs |
| TECHNOLOGIES EMPLOYED: | Oracle ERP, Motorola Enterprise Mobile Computing AT&T e-Switch |
| ACCOMPLISHMENTS/ROI: | Immediate billing resulting in increased cash flow; increased field force productivity; increased customer satisfaction and loyalty; greater accuracy in scheduling and performing inspections; improved accuracy of documentation through capture at the point of delivery; field technicians, engineers, and managers receive real-time problem and complaint reporting, leading to improved management of incidents related to medical equipment; meeting FDA mandates |