| COMPANY: | Siemens Healthcare |
| HEADQUARTERS: | Munich, Germany |
| SIZE OF COMPANY: | 1,000 or more employees; more than $1B in revenue |
| INDUSTRY: | Medical devices |
| PRIMARY PRODUCT LINE: | Computers, printers, cutters, scanners, milling machines |
| NAME OF PROJECT: | Field Service Application for servicing complex medical equipment |
| PROJECT OBJECTIVE: | To collaborate with a partner that can provide systems engineering and field consultative support services; manage service delivery for 1,900 field service engineers; automate the field service process |
| TECHNOLOGIES EMPLOYED: | SAP ERP, Motorola Enterprise Mobile Computing, AT&T e-Switch Motorola MC70 handheld terminals with a custom mobile application called Prism |
| ACCOMPLISHMENTS/ROI: | Increased cash flow cycle via immediate billing; more efficient management and tracking of expensive parts inventory; increased productivity of field force and scheduling of maintenance and repair; increased customer satisfaction and loyalty; field technicians, engineers, and managers receive real-time problem and complaint reporting; meeting FDA mandates |