R Twining & Co. Ltd.

COMPANY: R Twining & Co. Ltd.
HEADQUARTERS: London
SIZE OF COMPANY: 1,000 or more employees
INDUSTRY: Consumer packaged goods - food products
PRIMARY PRODUCT LINE: Tea
NAME OF PROJECT: B2B Upgrade/Expansion for Business Process Improvements
PROJECT OBJECTIVE: To replace EDI system and increase business efficiencies by enabling wide range of EDI and B2B processes; for EDI, eliminate reliability problems and simplify B2B mappings; for B2B, new connectivity with internal and external applications to reduce manual data entry and increase visibility throughout supply chain
TECHNOLOGIES EMPLOYED: Seeburger Business Integration Server
ACCOMPLISHMENTS/ROI: Reduced manual data entry; saved time with fewer message mappings; improved customer service with real-time order status; reduced IT support requirements; automated error alerts