| COMPANY: | Osram Sylvania |
| HEADQUARTERS: | Danvers, MA |
| SIZE OF COMPANY: | 1,000 or more employees; more than $1B in revenue |
| INDUSTRY: | Lighting products |
| PRIMARY PRODUCT LINE: | Lighting products for homes, business, and vehicles |
| NAME OF PROJECT: | SAP Integrated Mobile Field Service Application with AT&T |
| PROJECT OBJECTIVE: | To replace legacy field service application; increase productivity with real-time delivery of work orders; improve customer satisfaction with enhanced mobile work order tracking and SAP CRM integration; provide real-time parts inventory and ordering via mobile integration with SAP R3; improve field communications with ruggedized handhelds |
| TECHNOLOGIES EMPLOYED: | SAP R3, Dexterra Concert, Antenna Software Motorola Enterprise Mobile Computing, AT&T Cellular Packet Data, AT&T EDGE Network with custom APN and Enterprise On-Demand |
| ACCOMPLISHMENTS/ROI: | Increased work order completion per field technician by 18%; real-time access to inventory and parts availability; improved customer satisfaction via real-time access to CRM data; increased inventory turns |