Osram Sylvania

COMPANY: Osram Sylvania
HEADQUARTERS: Danvers, MA
SIZE OF COMPANY: 1,000 or more employees; more than $1B in revenue
INDUSTRY: Lighting products
PRIMARY PRODUCT LINE: Lighting products for homes, business, and vehicles
NAME OF PROJECT: SAP Integrated Mobile Field Service Application with AT&T
PROJECT OBJECTIVE: To replace legacy field service application; increase productivity with real-time delivery of work orders; improve customer satisfaction with enhanced mobile work order tracking and SAP CRM integration; provide real-time parts inventory and ordering via mobile integration with SAP R3; improve field communications with ruggedized handhelds
TECHNOLOGIES EMPLOYED: SAP R3, Dexterra Concert, Antenna Software Motorola Enterprise Mobile Computing, AT&T Cellular Packet Data, AT&T EDGE Network with custom APN and Enterprise On-Demand
ACCOMPLISHMENTS/ROI: Increased work order completion per field technician by 18%; real-time access to inventory and parts availability; improved customer satisfaction via real-time access to CRM data; increased inventory turns