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by Diane Himes, MA Editorial Staff Posted on Sunday, January 20, 2008 1:00:00 AM Sign Up to receive Daily News Alerts in your E-mail Inbox    | Abstract: | Manufacturers are looking to post-sales service in the search for new revenue and profit streams as the market ramps up for growth. |
| Keywords: | post-sale service, aftermarket sales, service chain management, service parts planning |
Industry studies perennially have found that manufacturers stand to gain from tapping into aftermarket sales opportunities, and recent indications are that they are ramping up efforts to do so. Privately held service parts planning and optimization provider MCA Solutions, for example, reported a 70% spike in annual revenue in 2007 after a successful expansion beyond its traditional target markets, including signing several new customers. According to AMR Research, the market for service parts planning was approximately $120 million in 2006, a 7% increase from 2005. The research firm expects the same level of growth for the next two years as companies automate manual processes with service chain management systems. MCA, one of the original service parts planning vendors, had focused primarily on the markets of its original customers, including aerospace and defense, high tech, and semiconductor manufacturing, since its founding in 1999. Then, last year, the company added industrial equipment supplier Briggs and Stratton, medical equipment maker Sysmex, and Canadian commercial aircraft manufacturer Bombardier, as well as its first European customer, printing and packing specialist Bosch. [Click to continue] |
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