| COMPANY: | L’Oréal USA, Inc. |
| HEADQUARTERS: | New York |
| SIZE OF COMPANY: | 1,000 or more employees; more than $1B in revenue |
| INDUSTRY: | Cosmetics |
| PRIMARY PRODUCT LINE: | Hair care, hair color, skin care, color cosmetics, fragrances |
| NAME OF PROJECT: | Focusing on High Performance Teams (HPT) |
| PROJECT OBJECTIVE: | To change culture within and across manufacturing network; help line operators to take ownership of manufacturing performance, plants, and the division to achieve greater manufacturing operations excellence; build trust, good communication, and decision making; ramp up to “project mode” and continue ownership through problem resolution |
| TECHNOLOGIES EMPLOYED: | N/A |
| ACCOMPLISHMENTS/ROI: | Teams now have the power to affect change and strive for operations excellence; recouped investments within three months; OEE among individual plants increased 25%, reducing production cost and improving capacity |