L’Oréal USA, Inc.

COMPANY: L’Oréal USA, Inc.
SIZE OF COMPANY: 1,000 or more employees; more than $1B in revenue
INDUSTRY: Cosmetics
PRIMARY PRODUCT LINE: Hair care, hair color, skin care, color cosmetics, fragrances
NAME OF PROJECT: Focusing on High Performance Teams (HPT)
PROJECT OBJECTIVE: To change culture within and across manufacturing network; help line operators to take ownership of manufacturing performance, plants, and the division to achieve greater manufacturing operations excellence; build trust, good communication, and decision making; ramp up to “project mode” and continue ownership through problem resolution
ACCOMPLISHMENTS/ROI: Teams now have the power to affect change and strive for operations excellence; recouped investments within three months; OEE among individual plants increased 25%, reducing production cost and improving capacity