Hoping to entice existing customers to upgrade or transition to its latest, services-oriented architecture-based products, Infor today announced a pair of temporary offers that cut upgrade and professional services charges while holding the line on upgrade-related maintenance price increases.
The offers, available to Infor customers that are under maintenance contracts, come at a time when some enterprise software customers have begun to question the value of annual maintenance programs offered by vendors. Recently, for example, customer concerns about SAP’s plans to raise maintenance prices prompted the enterprise software leader to develop with users a benchmarking program intended to demonstrate maintenance program value.
Infor’s announcement also follows a limited-time, interest-free financing offer made earlier this month by the company, intended to help potential customers preserve cash in the short term.
One of the two new Infor offers, dubbed Flex Upgrade, involves substantial reductions in the licensing fees often charged to the company’s customers when they upgrade to certain new products. The price reductions vary, with some as much as 50%, said Infor Senior Vice President Dennis Michalis in an interview with Managing Automation.