| COMPANY: | Cisco Consumer Group |
| HEADQUARTERS: | San Jose, CA |
| SIZE OF COMPANY: | 500-999 employees; more than $1B in revenue |
| INDUSTRY: | High tech |
| PRIMARY PRODUCT LINE: | Personal networking, multimedia/entertainment, communication, security/monitoring, wireless, VPN security, routers and switches, storage |
| NAME OF PROJECT: | Building a Sustainable S&OP Model |
| PROJECT OBJECTIVE: | To trim inventory and improve customer service; build new structure around S&OP; re-engineer demand forecasting |
| TECHNOLOGIES EMPLOYED: | Symphony Metro FS&OP Manager |
| ACCOMPLISHMENTS/ROI: | Cost of the project was about $2 million. Improved forecast accuracy from 35% to 80% at the SKU level; cut inventory 60% over three years; lowered expediting costs 93%; improved on-time shipments from 60% to 93%; reduced obsolete and excess inventory 37%; reduced customer inventory 30%; improved supplier schedule adherence from 65% to 99% |