Repair Insight software pinpoints source of product failures, tracks and compares repair histories and makes recommendations on which repairs are most effective
SUNNYVALE, Calif., March 12, 2007-SigmaQuest (TM) Inc., a leading provider of business intelligence software solutions that help global manufacturers build higher quality products, today announced the availability of SigmaSure 6.0 that features a new Repair Insight module. With the software, OEMs can quickly pinpoint the exact source of product failures, track and compare historical information on which types of repairs have been made on products, and receive recommendations on which repairs are most effective. RMA Insight also bridges the product quality intelligence gap between return material authorization (RMA) and manufacturing quality data.
The repair module is ideal for electronic manufacturers that are seeking to reduce warranty costs and improve product performance across the entire lifecycle. It is particularly suited for OEMs with high volumes of products under warranty that are failing, those being faced with product recalls, those with large bone piles/scrap or those that want insurance against any type of product failure or recall in industries, including telecommunications, networking, medical devices, computers and peripherals. For example, a computer manufacturer that continues to receive like complaints can quickly identify if a defect is caused by the software running on the computer or a particular device that is failing in the computer. In the situation where a defective device is identified, the manufacturer can quickly identify where the product was developed, specifically which manufacturing center and on which line, as well as who was the supplier of the particular product component that failed. The module also enables OEMs to easily identify which repairs are most effective, and it gives recommendations to repair centers as to which repairs to try first, based on historical trends.
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