Astea International Inc. today rolled out a major new release of its field service management suite of applications that adds workforce collaboration tools, a third-party vendor management module, and a new user interface.
The 10.0 release of Astea’s Alliance applications is aimed at helping manufacturers more easily manage their field service operations, whether the manufacturer provides service directly to customers or works through third parties.
“This release focuses on enabling and easily facilitating service organizations to confidently and effectively create, support, and manage a truly virtual service delivery network for both financial and operation efficiencies,” said Astea CEO Zack Bergreen, in a prepared statement.
The latest release of Alliance includes a new Third Party and Vendor Management module that lets outside service vendors and subcontractors access the system’s dispatch and other features and participate in the service delivery process. The module lets managers view information about external and internal service technicians, allowing them to choose the best technicians for specific jobs.