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Posted on Thursday, January 24, 2008 7:37:32 AM Sign Up to receive Daily News Alerts in your E-mail Inbox    Company follows ambitious industry transformation vision announced in November with Amdocs Customer Experience Systems (CES) portfolio to enable service providers to deliver the digital lifestyle at an accelerated pace and lower cost ST. LOUIS, Jan. 16 -- Amdocs (NYSE:DOX), the leading provider of customer experience systems (CES), today announced the launch of Amdocs CES product portfolio, the industry's most comprehensive and integrated portfolio of modular customer experience systems. As laid out in the Amdocs CES Blueprint announced in November 2007, the new portfolio is designed to help service providers make the transformation from suppliers of network utilities to purveyors of a digital lifestyle. Blending new technology with products recently acquired by Amdocs, Amdocs CES addresses both the technology required for the transformation and how service providers can improve all customer interactions, such as a targeted mobile ad or a customer service call. According to a 2007 report by a global business consulting firm, 80 percent of company executives said their companies provide a "superior" customer experience. But only 8 percent of their customers agreed. The Amdocs CES product portfolio enables providers to overcome this disconnect by helping them make the infrastructure transformation needed to deliver superior customer experiences across the "three screens" -- television, personal computers and mobile devices -- for any service and at any location. [Click to continue] |
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