| COMPANY: | Accuray Inc. |
| HEADQUARTERS: | Sunnyvale, CA |
| SIZE OF COMPANY: | 100-499 employees; $100M-$250M in revenue |
| INDUSTRY: | Medical devices |
| PRIMARY PRODUCT LINE: | CyberKnife Robotic Radiosurgery Systems used to treat tumors |
| NAME OF PROJECT: | The CyberKnife Access Remote Service |
| PROJECT OBJECTIVE: | To reduce support-related site visits by 25% and improve the mean time to repair for the device; to use system uptime more productively and keep CyberKnife Systems online more reliably through the remote service option, cutting cost of service by reducing travel expenses, and increasing service engineer efficiency |
| TECHNOLOGIES EMPLOYED: | CRM system, ERP system, Axeda Software |
| ACCOMPLISHMENTS/ROI: | The project put Accuray’s service capabilities in line with industry giants Siemens Healthcare and Varian; positively impacted support staff who handle service operations. ROI is expected within 12 months. |