|
by
Posted on Friday, June 22, 2007 7:45:39 AM Sign Up to receive Daily News Alerts in your E-mail Inbox    Annapolis, Maryland, USA, June 11, 2007-ARINC Managed Services today announced it has developed an airport-specific IT service module designed to actively monitor the business processes involved in maintaining airport systems. The module is a key component of the AMS Service Desk, a full-service resource for the maintenance and support for all airport IT systems-from passenger check-in to parking access and revenue control systems. AMS has transformed the traditional help desk/call center model and customized it to create the Service Desk, which uniquely meets the maintenance and service demands of airport IT systems. Implementing Business Process Management (BPM) tools within the Service Desk, AMS is able to monitor its customers IT systems in real time. The monitoring tools cover all aspects of the airport maintenance model, including preventive maintenance, escalation management, asset management, and Service Level Agreement management as well as performance monitoring and reporting. [Click to continue] |
|
|
|
|