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by Marty Weil, Contributing Editor   | Abstract: | Saddled with a mishmash of systems, many manufacturers see perfect order performance as an impossible dream. New order management and integration tools, however, can help bring improvements. |
The perfect order is more than a quixotic, impractical concept. The ability to deliver the right product, in the right quantity and configuration, and with the right documentation — all at the right cost — is becoming essential to survival as market forces make it increasingly important for manufacturers to retain customers and increase revenues. Despite these business imperatives, many manufacturers still often fail to execute orders perfectly. That's hardly surprising. According to Ray Wang, principal analyst at Forrester Research, there are 10 things manufacturers must get right in order to consistently deliver perfect orders. "For manufacturers to do all 10 things right, they must master order processing, be able to adapt in mid-flight, and have the flexibility to move or re-route a source based on conditions," Wang says. [Click to continue] |