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by Stephanie Neil, MA Editorial Staff   There's a new technology quietly moving onto the warranty and service management scene, and it could revolutionize this market, industry onlookers say.
It comes in the form of a tiny transmitter that can be embedded within a product, providing manufacturers with details about when, where, and by whom the merchandise was purchased, as well as how it was treated after the sale.
Embedded sensors can detect temperature, humidity, light, or acceleration. Understanding these factors can help manufacturers determine how the product was treated, which could mean reducing warranty fraud. For example, a manufacturer in the consumer electronics market could use this technology to detect moisture, which would mean that the device had been exposed to water, thereby voiding the warranty.
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