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by Joshua Greenbaum, Contributing Editor Posted on Monday, February 11, 2008 3:25:00 PM   | Abstract: | Business performance management is poised to address the limitations that often exist between an enterprise and its external stakeholders when sharing data. |
 One of the more important and potentially challenging innovations implicit in performance management is the addition of a powerful role for customers, partners, and other external stakeholders. Enabling performance management means establishing closer ties among all stakeholders, based on increased sharing of data and business processes across traditional enterprise boundaries. The result is a more efficient and effective value chain, with greater attention to managing the needs of all the stakeholders in a manner that reinforces the mutual benefits that close collaboration across enterprise boundaries can deliver. This changing role for customers and partners is predicated on two concepts: a much higher-value, bi-directional information flow among customers, partners, and their vendors; and an increased and better optimized functional interaction among these stakeholders, based on this new information flow. While partners, customers, and their vendors have long interacted across what we now call the firewall, those interactions have been limited in terms of the quality, quantity, and timeliness of the data that informs these relationships. As the requirements and benefits of performance management impact these interactions, the richness of the information moving across the firewall must grow significantly. [Click to continue] |