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by Jeff Moad, MA Editorial Staff Posted on Friday, March 21, 2008 11:58:00 AM   SAP enterprise application customers currently signed up for the company's entry-level Basic Support maintenance program should evaluate their utilization of support services before agreeing to migrate to the company's new, more expensive Enterprise Support option, according to a recent report from Forrester Research.
The report notes that, as of Feb. 1, new SAP customers no longer had the option of selecting Basic Support, which costs 17% of net license fees per year. In its place, SAP created what it calls an Enterprise Support maintenance option, which includes several new features as well as a higher, 22% price tag.
"Forrester believes that new customers forced onto the Enterprise Support offering will overpay for services they will underutilize," the report's author, Ray Wang, says.
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