On-Demand CRM Online Resources

Here are some online resources to extend your understanding of the on-demand customer relationship management technology space. From Managing Automation

• Check out this pre-fab search of the MA.comdirectory for on-demand CRM products.
  
• Here is a commentary written by our resident CRM expert on the "shifting sands" of the space.
  
• Read this consultant-written primer that discusses ways to capitalize on software as a service.
  
• Don't miss our Customer Relationship Management 2006 Technology Planner.
  
• This white paper is presented as an "essential guide" to CRM.

• See this pre-fab Froogle search for Customer Relationship Management publications.
  
• Check out this pre-fab Amazon search for recent CRM books.