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by Mary Brandel, Contributing Editor Posted on Monday, August 21, 2006 5:00:00 PM   | Abstract: | With purchase protection porous, if not nebulous at best, here are some issues to consider before signing on the dotted line. |
| Keywords: | software warranty protection, code customization challenges, contract negotiations, software procurement planning |
With nearly any high-ticket item you can purchase today, you get a warranty that guarantees certain performance expectations for a specified period of time. It's not so straightforward with software purchases, however. Complaints range from the use of overly complex legalese, to numerous disclaimers that seem to undo any promises that the warranty makes. Indeed, software vendors seem to be in a class of their own when it comes to selling a product with little guarantee that it will perform in a way buyers expect. Here are a few things to keep in mind, before signing on the dotted line (click here for additional online resources). Limited Coverage [Click to continue] |