Post-sales service software provider Servigistics takes over Kaidara, an OEM partner of two years, for its service knowledge management software.

During its annual user conference, the procurement vendor introduces a new CEO and announces major upgrades to its supply management software.

Private equity steps in again, creating a merger of service management purveyors Click Commerce and Servigistics.

New version of company's Service Workforce Management software uses a common data model to pull together a mobile workforce with parts, real-time alerts, and intelligent scheduling via Google Maps.

Many manufacturers view the post-sale service model as a necessary evil and a cost -- rather than profit -- center. However, the reality is that post-sale service represents 24% of manufacturers' revenue and contributes 40% to 80% of corporate profit.

New Workforce Management module adds field service forecasting to ensure technicians have the right parts to resolve a reported problem before entering the customer's premises.