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Servigistics is the leading strategic service management solution provider, offering service parts management, workforce management and pricing solutions that operate together on a single data model to enable companies to transform their global service operations by dramatically increasing profitability, cash flow, and customer loyalty. Servigistics solutions have been deployed and proven globally by a highly referenceable client base of market-leading companies across industries in high technology, aerospace, motor vehicles, telecommunications, medical equipment, consumer durables, and heavy industrial.
Committed to helping its clients succeed, Servigistics has a proven track record of rapidly delivering significant value to a growing list of marquee clients including Avaya, Dell, Diebold, EMC, Electrolux, Honeywell, General Electric, IBM, Home Depot, Dell, Johnson & Johnson, UPS, Maytag, Motorola Honeywell, Toshiba, Saab, the United States Postal Service, Volvo and others. Servigistics is a privately-held company headquartered in Atlanta, with regional headquarters in the U.K. and Japan and sales and service professionals around the world. | | Servigistics 2300 Windy Ridge Parkway 450 North Tower Atlanta,GA 30339 USA Main: 770-565-2340 Toll-free: 888-942-8623 Fax: 770-565-8767 http://www.servigistics.com
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| - Servigistics Service Parts Management
Servigistics Service Parts Management Solution is best defined as ensuring the right part is available at the right place, at the right time, which is critical to the delivery of world-class service and maximizing revenue, profits and customer loyalty...
- Servigistics Service Pricing Management
Servigistics Pricing Management enables companies to increase revenue and maximize service profitability through the management and optimization of service parts prices...
- Servigistics Strategic Service Management
Servigistics Strategic Service Management, SSM, is a new customer commitment-centric business solution that optimizes a company's service business processes through a single, integrated view of post-sale service operations, by taking into consideration the planning and forecasting of service parts and resources, and the strategy and management of customer commitments, service partners, and service pricing...
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Industry news About Servigistics 
Servigistics Integrates Key Service Management Functions
Oct 9 2007 - New version of company's Service Workforce Management software uses a common data model to pull together a mobile workforce with parts, real-time alerts, and intelligent scheduling via Google Maps. 
Servigistics Rides Post-Sale Service Trend
May 13 2007 - Many manufacturers view the post-sale service model as a necessary evil and a cost -- rather than profit -- center. However, the reality is that post-sale service represents 24% of manufacturers' revenue and contributes 40% to 80% of corporate profit.
Servigistics Seeks to Support Profit Potential of Field Service
Apr 5 2006 - New Workforce Management module adds field service forecasting to ensure technicians have the right parts to resolve a reported problem before entering the customer's premises.
Product Newswire for Servigistics
Software provides strategic service management.Oct 22 2007 - Combining Scheduler and Dispatcher with Workforce Planner and Parts Locator, Service Workforce Management provides proactive management of field technicians and service parts. Command Center offers real-time monitoring of work exceptions and immediate delivery of information on root cause of issues. Scheduling and Routing, integrated with Google Maps, Google Earth, and traffic intelligence data sources, provide service organizations with predictive and real-time traffic conditions.
Software aligns service parts and workforce management.May 9 2006 - Designed to provide closed-loop strategic service management solution across technicians and service parts, Servigistics Workforce Management combines service planning methodologies, configurable metrics, and alerting business logic with scaleable open architecture on single data model. Software includes Service Planner, Service Command Center, Exception-Driven Workflow, and Integration Gateway. Solution can be implemented behind company's firewall or as on-demand solution.
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