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SUPPLIERS

Astea International


Astea is committed to helping organizations maximize the value of their service operations. The Astea Alliance suite addresses the complete service lifecycle, from lead generation and project quotation to service and billing through asset retirement. It integrates and optimizes critical business processes for Field Service, Contact Center, Depot Repair, Logistics, Professional Services, Sales and Marketing. Focused on the unique needs of service-centric organizations, Astea has licensed applications to companies in a wide range of sectors including information technology, telecommunications, instrumentation and controls, business systems, and medical devices.
Contact Information  
Astea International Products
Astea International Resources
Astea International
240 Gibraltar Road
Horsham,PA
19044-3415
USA
Main: 215-682-2500
Toll-free: 800-347-7334
Fax: 215-682-2515

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  • Astea Alliance
    The Astea Alliance suite supports the complete service lifecycle, from lead generation and project quotation to service and billing through asset retirement...
Webcast Transcript: Breakdown the Barriers - Connect Your Field to the Enterprise in Real-Time
Read about this webcast featuring Aberdeen Group, Astea International, Managing Automation, and Motorola on how the right combination of mobile technology and devices can bring the information contained within the back office to each and every field service worker.
[White Paper Sponsored by Astea International]

Podcast: Breakdown the Barriers - Connect Your Field to the Enterprise in Real-Time
Listen to this webcast featuring Aberdeen Group, Astea International, Managing Automation, and Motorola on how the right combination of mobile technology and devices can bring the information contained within the back office to each and every field service worker.
[Video/Podcast Sponsored by Astea International]

Webcasts

  • Breakdown the Barriers - Connect Your Field to the Enterprise in Real-Time...
    Available On - Demand Watch this webcast featuring Aberdeen Group, Astea International, Managing Automation, and Motorola on how the right combination of mobile technology and devices can bring the information contained within the back office to each and every field service worker.


  • Industry news About Astea International   RSS Feed

    Astea Upgrades Field Service Management Suite
    Feb 1 2010 - The 10.0 release of Astea Alliance adds third-party vendor management plus collaboration, user interface, and analytics enhancements. Access this RSS feed

    Astea Updates Service Management Software
    Jul 16 2009 - More than 100 incremental features have been added to Astea Alliance 9.0 with a focus on ease of use, mobility, and access to more information. Access this RSS feed

    Merger Shakes Up Service Management Space
    Jul 7 2009 - Private equity steps in again, creating a merger of service management purveyors Click Commerce and Servigistics. Access this RSS feed



    Product Newswire for Astea International   RSS Feed

    Software optimizes customer service.
    Mar 13 2007 - Built on Microsoft .NET 2.0 and offering more than 200 web services, Astea Alliance v8.0 provides service organizations with knowledge management and Sarbanes-Oxley compliance features, process-driven user interface, escalation utilities, email listener features, and meter reading/billing capabilities. With more than 140 measurements and 75 dimensions, organizations gain insight into KPIs. Advanced Vendor Exchange, Average Costing, and Serialized Costing support logistics operations.

    SLM Software suits mobile service organizations.
    May 26 2006 - Offering real-time, remote inventory insight and staff optimization capabilities, FieldCentrix Enterprise v4.1 comes with toolkit for customizing, extending, or building mobile applications that synchronize and speed workflow. Service lifecycle management (SLM) product incorporates GPS and Fleet Management module as well as tracking tools that capture safety and performance issues. It also provides flexible options for reporting and tracking.

    Service Management Solution provides real-time visibility.
    May 5 2006 - Offered as on-demand option, Service Management OnDemand mirrors and optimizes workflow of field service engineers on service calls. Hosted, field-centric, enterprise-class solution helps SMBs streamline and automate business processes, improve compliance with service level agreements, and synchronize customer touch points. Seamlessly connecting call center, back-office, and field, product provides companies with full control over their data in secure, scalable environment.