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Servigistics Workforce Management by Servigistics :: Last updated on January 29, 2008

Servigistics Service Workforce Management enables companies to plan, monitor, dispatch and optimally route field service technicians and vehicles to deliver on service commitments while maximizing service resource utilization, profits and customer loyalty. Servigistics Service Workforce Planner plans and forecasts work orders to help manage the planning of the field service technicians and skills needed to meet current and future service commitments. Integrating part availability directly with routing and scheduling is critical in improving first pass fix rates and reducing service exceptions. This solution optimally schedules and routes service technicians in real time, including optimal part location that considers inventory, part substitution, repair, replenishment, and procurement.

Contact Information

Core Capabilities

Industries

• Aerospace and Defense
• Automotive OEM
• Electrical Equipment
• Hi-Tech (Computers, Communications, Office)
• Industrial/Heavy Equipment and Machinery

Platforms

• Apple Macintosh
• HP/MPEiX
• HP/UX
• IBM AIX
• IBM OS/400
• Linux
• Microsoft Vista
• Microsoft Windows CE
• Microsoft Windows NT/2000/XP
• Microsoft Windows Server 2003
• Sun Solaris/Sun OS

Databases supported

• Microsoft SQL Server
• Oracle

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