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Servigistics Strategic Service Management by Servigistics :: Last updated on January 29, 2008

Servigistics Strategic Service Management, SSM, is a new customer commitment-centric business solution that optimizes a company's service business processes through a single, integrated view of post-sale service operations, by taking into consideration the planning and forecasting of service parts and resources, and the strategy and management of customer commitments, service partners, and service pricing.

Servigistics solutions enable companies to drive profitable growth and improve corporate performance by: reducing investment in inventory; streamlining service operations to reduce operating costs; effectively price service parts and service contracts; and by improving part availability and customer satisfaction, recapturing incremental revenue from lost sales and asset down-time.

Contact Information

Core Capabilities

Industries

• Aerospace and Defense
• Automotive OEM
• Hi-Tech (Computers, Communications, Office)
• Industrial/Heavy Equipment and Machinery

Platforms

• Apple Macintosh
• HP/MPEiX
• HP/UX
• IBM AIX
• IBM OS/400
• Linux
• Microsoft Vista
• Microsoft Windows CE
• Microsoft Windows NT/2000/XP
• Microsoft Windows Server 2003
• Sun Solaris/Sun OS

Databases supported

• Microsoft SQL Server
• Oracle

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