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Oracle-Siebel Customer Relationship Management by Oracle Corp. :: Last updated on August 12, 2008

Oracle Customer Relationship Management (CRM) enables organizations to transform the customer experience. With an unmatched range of products, industry expertise, and deployment options, Oracle is the right choice for CRM: comprehensive CRM capabilities; tailored industry solutions; role-based customer intelligence and pre-built integration.

Key Features

• Sales
• Marketing
• Contact Center and Service
• Contact Center Infrastructure
• CRM Technology
• CRM On Demand
• Customer Data Integration
• Quote and Order Capture
• Self-Service and eBilling
• Partner Relationship Management
• BI Applications
• Price Management
• Social CRM

Contact Information

Core Capabilities

• Customer Relationship Management (CRM)
• Call Center & Customer Service
• Campaign Management
• Contact & Account Management
• CRM Reporting & Analytics
• Deal & Promotions Management
• Field Service Management
• Market Strategy & Brand Management
• Multi-Channel Fulfillment & Service
• Opportunity Management
• Partner Relationship Management
• Pricing & Contract Management
• Quote & Order Management
• Sales Configurator
• Sales Forecasting & Planning
• Sales Incentives & Compensation
• Warranty & Returns Management
• Enterprise Resource Planning (ERP)
• CRM Modules for ERP
• EAM Modules for ERP
• Financial Modules for ERP
• Human Resources Modules for ERP
• SCM Modules for ERP

Industries

• Aerospace and Defense
• Automotive OEM
• Automotive Supplier
• Chemicals
• Consumer Packaged Goods - Food Products
• Consumer Packaged Goods - House, Health, Beauty Products
• Electronics and Semiconductors
• Hi-Tech (Computers, Communications, Office)
• Industrial/Heavy Equipment and Machinery
• Pharmaceuticals
• Textiles and Apparel

Platforms

• HP/MPEiX
• HP/UX
• Microsoft Windows NT/2000/XP
• Sequent DYNIX
• Silicon Graphics IRIX
• Sun Solaris/Sun OS

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