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Microsoft Dynamics CRM Mobile Express by Microsoft Dynamics :: Last updated on September 2, 2008

Detailed customer information is of little use to your salespeople if they can't access it when they need it most — such as during a critical moment in a customer's office.

That's why not only was Microsoft Dynamics CRM designed with the mobile sales force in mind, Microsoft has now sponsored the creation of CRM Mobile Express, a Microsoft Dynamics CRM mobility application developed for the Shared Source Initiative.

CRM Mobile Express enables users to instantly view, create, and modify data on any Internet-capable device. It lets a salesperson in the field tap into the same sales, marketing, and customer service data they have access to in the office. Plus, CRM Mobile Express runs in a Web browser and doesn't require users to install additional software.

Product Attributes

• Back-office Integration –Back-end server-based
• Mobile Devices Supported –Any with mobile browser support
• Mobile Operating Systems Supported –Microsoft Mobile Professional 5.0
• Offline/Synch Capabilities –No

Contact Information

Microsoft Dynamics CRM Mobile Express  Resource Center

WHITE PAPERS CASE STUDIES WEBCASTS VIDEO/PODCASTS   The Future Sales Force - A Consultative Approach In the last few years some organizations have found that their sales processes have become more challenging while the performance of some of their sales professionals who were past stars has deteriorated. Selling complex products and services, versus selling commodities, has always been more difficult and sales professionals must have different skill sets. Microsoft Dynamics Role Tailored Business Productivity Businesses don’t garner insights or make decisions. Businesses don’t close deals, invent new products, or find new efficiencies. People do. Improving Sales Productivity: An Opportunity for Sales and IT Leadership In boom times or not, increasing sales revenue is nearly always a top business objective for enterprises large and small. The key question, of course, is how? Sales and Marketing: The New Power Couple You know the story. It’s the end of the quarter and the sales numbers are below the target. The sales team is pointing fingers at marketing because they aren’t bringing in enough qualified leads, and marketing is responding by saying sales is at fault because they don’t know how to follow up on a lead. Sound familiar? Demand Planning: Optimizing Operations Across the Supply Chain How does BMW know how many Mini Coopers it will sell in North America? How many Priuses should Toyota build to meet demand in the U.S. this year? Worldwide? When is it time to tweak production—upward or downward—to reflect a change in the market? Evaluating Financial Management Software…Is it time for a change? Financial management software is the backbone of every organization and the foundation that helps a company manage and gain insight into the most important parts of their business. Microsoft Dynamics NAV Financial Management: Using Financial Management Information to Enhance Organizational Performance In an ever more competitive business world, small and mid-size organizations need financial management solutions that can be expanded beyond core functionality and integrated with other applications and data stores. Overcoming Your Companys Growing Pains Remove obstacles to company growth and drive business success with Microsoft Dynamics® Bringing Your Business Systems Up To Date Modernizing your business processes with Microsoft Dynamics® to drive business success Efficient Methods for IEM To compete head on, industrial equipment manufacturers are adopting new software and business processes that can help them reduce costs and raise margins while satisfying customer demands. Learn more in this supplement from Microsoft Dynamics and its partners. Improving Service in Volatile Markets To get leaner and more cost-efficient, many automotive and industrial manufacturers are working to improve their systems and processes. But the industry market leaders are companies that excel at customer service. What sets these best-in-class performers apart, even in volatile markets? Welding Different Companies into a Business Powerhouse Overcome merger and acquisition obstacles and drive business success with Microsoft Dynamics Overcoming Your Company''s Growing Pains Remove obstacles to company growth and drive business success with Microsoft Dynamics Business Management System Fuels Growth Hoss Equipment Company tailored a Microsoft Dynamics solution to help increase tremendous worker productivity across sales, operations, and management. CRM Solution Helps Increase Sales by 30 Percent Find out how a Microsoft Dynamics CRM solution provided real-time tracking of inventory, leads, and account information and helped OXBO International increase sales by 30 percent. The Rodgers & Hammerstein Organization Show Business Company Targets Key Data for Both Starring, Supporting Roles. Financial Services Company Gains Improved Sales Performance with Easy-to-Use Solution Security Benefit needed to replace its aging contact management application with a new system that would enable faster and more reliable communication between its home office and remote sales force. ProCurve Networking by HP Connects Sales Teams for Greater Efficiency With annual growth at nearly four times the industry average, ProCurve needed a new customer relationship management system that would increase the efficiency of its sales force, facilitate information sharing, and enable greater customization. Airport Retailer Gains Real-Time Insight into Inventory with New Business Solution To facilitate a successful merger with another airport retailer, InMotion needed an enterprise resource planning solution that could help manage both the rental and retail channels of its business, while providing the ability to control inventory in its small airport shops. Integrated ERP Solution Empowers Manufacturing Company Due to the acquisition of new businesses, Zurn was running three disparate enterprise resource planning (ERP) systems from Oracle, IMI, and Data General. Financial reporting and data sharing across business units was time consuming, and upper management was left without a real-time enterprise view of sales and warehouse data—there was at least one day of lag time for any reporting. Network Solutions Leader Projects $1.5 Million Savings with Switch to New ERP To simplify its business processes and reduce operating costs, NET sought to increase system integration across its IT infrastructure. ERP Software Upgrade Fuels Collaboration And Growth for Online School-Supply Retailer SchoolKidz is an online retailer of school supplies that packages and ships 90 unique supply kits to meet the educational needs of students, parents, and teachers. When Staples acquired SchoolKidz in 2007, the company needed to upgrade its business management solution to support aggressive growth initiatives Construction Firm Integrates Business Systems with Comprehensive Solution Saddled with unconnected business systems, TDIndustries struggled to achieve its stated mission of - continuous, aggressive improvement. Over the past six years, TDIndustries has progressively enhanced and extended Microsoft Dynamics™ SL to improve the flow and value of business data throughout the company. Engineering Firm Doubles Revenue, Limits Overhead with Project Management Solution Commonwealth needed to centralize business information, improve accountability, and expand its business, without adding additional overhead. The company worked with Microsoft® Gold Certified Partner New Vision Consulting Group and deployed Microsoft Dynamics® SL for project management and accounting, timesheet entry, billing, purchase order processing, and requisition management. No webcasts available for Microsoft Dynamics CRM Mobile Express at this time. Please view more related resources from Microsoft Dynamics Make Customers the Center of Attention with Microsoft Dynamics® CRM Watch this webcast and take away a different thought process on solving the information opportunity. Using Financial Management Solutions to Make Intelligent Business Decisions Watch this webcast and take away a different thought process on solving the information opportunity Microsoft Dynamics has not provided any research reports at this time. Please feel free to browse ManagingAutomation.com's Analyst Reports section , which contains research that may be useful to you.

Core Capabilities

• Mobile Customer Relationship Management (CRM)
• Back-office Integration
• Mobile Devices Supported
• Mobile Operating Systems Supported
• Offline/Synch Capabilities

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