Resource Center Core Capabilities Industries Platforms Databases supported Target Business Size

Corporate Infor 13560 Morris Road Suite 4100 Alpharetta, GA  30004 USA Main: 678-319-8000 Fax: 678-393-5001 http://www.infor.com

Infor CRM Epiphany is a comprehensive, market-leading solution for integrated marketing, sales, and service based on Infor Open Architecture, a service-oriented architecture platform built using modern J2EE technology. The solution is designed to drive intelligent customer interactions at every touch point, so you can be 100% responsive to customer demand. Epiphany is ideal for all companies that seek a better platform for real-time customer decision management, synchronizing sales efforts, and delivering consistent, personalized customer care. Let this powerful solution help you manage your marketing, sales, and customer service processes more intelligently, and generate a fast return.

Key Features

• Marketing: delivers inbound and outbound marketing capabilities that streamline the campaign process and create real-time customer profiles which can be analyzed to identify high-impact offers at the moment of customer interaction.
• Sales: provides sales force automation and opportunity management capabilities that facilitate customer conversations by driving intelligence into every customer interaction.
• Service: serves as the foundation for personalized contact center operations, giving customer service representatives a unified view of customers

Infor CRM Epiphany  Resource Center

WHITE PAPERS CASE STUDIES WEBCASTS VIDEO/PODCASTS RESEARCH   Improve Business Performance and Customer Loyalty in 5 Steps Discover 5 steps you can take for improving business performance and customer loyalty Aberdeen 2008 ERP Benchmark Report Discover how to use ERP as a strategic weapon: Read the 2008 Aberdeen Benchmark Report Mid-market Manufacturers and the New Landscape for ERP Best practices guide on ERP for Mid-market Manufacturers Manufacturing Performance Institute 2008 Executive Summary 2008 North America Manufacturing Executive Summary by MPI Dealing with Chaos -- 4 Steps to Manufacturing Success Dealing with Chaos? Follow these four steps to manufacturing success. 7 Keys to World Class Manufacturing Discover 7 success secrets of highly successful manufacturers Planning and Scheduling in the 21st Century How Infor Advanced Planning and Scheduling systems deliver an agile and lean environment for today's manufacturers. Selecting an ERP Solution : A Guide Discover a step-by-step process for selecting an ERP solution that is right for your organization. Taking a Holistic Approach to Lean Manufacturing Understand the opportunities for extending lean philosophy across your entire enterprise Dealing with Chaos: 4 Steps to Manufacturing Success Dealing with Chaos? Follow these four steps to manufacturing success. The Five Strategies Used by Successful SMB Manufacturers Do More with Less: Learn the five strategies used by today's successful SMB manufacturers 7 Keys to World Class Manufacturing Learn 7 success secrets of highly successful manufacturers Improve Business Performance and Customer Loyalty in 5 Steps Discover 5 steps manufacturers can take to improve business performance and boost customer loyalty Selecting an ERP Solution: A Guide Discover a step-by-step process for selecting an ERP solution that is right for your organization. Manufacturing 2009/2010 Executive Summary Critical Benchmarks for Manufacturing Success Mid-market Manufacturers and the New Landscape for ERP Best practices guide on ERP for Mid-market Manufacturers Infor  has not provided any white papers at this time. Please feel free to browse all of our case studies to find what you're looking for. No webcasts available for Infor CRM Epiphany at this time. Please view more related resources from Infor No content available. Please browse ManagingAutomation.com's Video/Podcast section, which contains videos and audiocasts that may be useful to your research. MPI Group Manufacturing Executive Summary 2008 This research report is based on the findings of the IndustryWeek/Manufacturing Performance Institute. 2008 ERP in Mid-Market - Aberdeen Strategy Roadmap Learn how best-in-class companies optimize resources, meet tight delivery demands and improve responsiveness.

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