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Oracle-Siebel Customer Relationship Management by Oracle Corp. :: Last updated on August 12, 2008

Oracle Customer Relationship Management (CRM) enables organizations to transform the customer experience. With an unmatched range of products, industry expertise, and deployment options, Oracle is the right choice for CRM: comprehensive CRM capabilities; tailored industry solutions; role-based customer intelligence and pre-built integration.

Key Features

• Sales
• Marketing
• Contact Center and Service
• Contact Center Infrastructure
• CRM Technology
• CRM On Demand
• Customer Data Integration
• Quote and Order Capture
• Self-Service and eBilling
• Partner Relationship Management
• BI Applications
• Price Management
• Social CRM

Contact Information

Oracle-Siebel Customer Relationship Management  Resource Center

WHITE PAPERS CASE STUDIES VIDEO/PODCASTS E-BROCHURE   Real Time Sales and Operations Planning Whitepaper Gain Control Through Real Time Sales and Operations Planning Transform to a Demand Driven Industry Leader The Hand Book For Becoming a Demand Driven Leader Supply Chain Risk: Understanding the Risk and Rewards A look into the experiences of Toyota, Boeing, GM, Dow Chemicals about the challenges and opportunities they face with regard to global supply chain management. Does Your Service Strategy Deliver? Pull the Rug from Under Your Competitors by Differentiating Your Service Delivery Model Sales 2.0: How Businesses are Using Online Collaboration to Spark Sales A new set of business practices are slowly but steadily starting to creep into the way companies sell thier wares to customers. This new trend is being called "Sales 2.0". Sales and Operations Planning - Delivering Profitable Financial Plans Gain Financial Control Through Real Time Sales and Operations Planning No content available. Please browse ManagingAutomation.com's Video/Podcast section, which contains videos and audiocasts that may be useful to your research. Oracle Corp. has not provided any research reports at this time. Please feel free to browse ManagingAutomation.com's Analyst Reports section , which contains research that may be useful to you. Predictive Trade Planning and Optimisation Understand demand and the impact of promotions in seconds

Core Capabilities

• Customer Relationship Management (CRM)
• Call Center & Customer Service
• Campaign Management
• Contact & Account Management
• CRM Reporting & Analytics
• Deal & Promotions Management
• Field Service Management
• Market Strategy & Brand Management
• Multi-Channel Fulfillment & Service
• Opportunity Management
• Partner Relationship Management
• Pricing & Contract Management
• Quote & Order Management
• Sales Configurator
• Sales Forecasting & Planning
• Sales Incentives & Compensation
• Warranty & Returns Management
• Enterprise Resource Planning (ERP)
• CRM Modules for ERP

Industries

• Aerospace and Defense
• Automotive OEM
• Automotive Supplier
• Chemicals
• Consumer Packaged Goods - Food Products
• Consumer Packaged Goods - House, Health, Beauty Products
• Electronics and Semiconductors
• Hi-Tech (Computers, Communications, Office)
• Industrial/Heavy Equipment and Machinery
• Pharmaceuticals
• Textiles and Apparel

Platforms

• HP/MPEiX
• HP/UX
• Microsoft Windows NT/2000/XP
• Sequent DYNIX
• Silicon Graphics IRIX
• Sun Solaris/Sun OS

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