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How to leverage business intelligence

Asked on Jun 10 2005 11:22:32:000AM

Q

What are the most important changes that you see in terms of BI best practices and technologies, that result in the most immediate payback?

Sam, Omaha, NE
AThe competitive marketplace is undergoing a series of irreversible changes that are combining to create a fundamentally different and more risky business environment. These changes are:


  • Market fragmentation


  • Dynamic customer buying behavior


  • Shortened product/profit lifecycles


  • Global competition


  • Shrinking and highly variable profit margins


  • Customer demand for personalized solutions

These changes have led to one central market truth: ALL market demand is dynamic, localized, and differentiated by product and service.. The only winning business strategy in these competitive marketplaces will require a careful, closed -oop BI approach that aims at winning market share in the most profitable micro markets.

Ironically, despite these changing market dynamics, most companies are stretching supply chains around the world in search of low cost, and extending product lines that already have little if any differentiation for the competition. Low costs and extended lead times help bottom-line improvement, but do little to grow the top line.

These competing developments are creating a fundamental conflict that must be resolved.

The following key actions will enable companies to determine where and how to best strike in the marketplace and gain competitive superiority to win the battle for profitable micro-markets:

    1. Undertake a market segmentation exercise to ensure you have identified the subset of micro markets of customer/product/channel and marketplace that have the best combination of profitability and competitive differentiation.


    2. Develop a closed loop analytic set of business strategies, processes and technologies aimed at evaluating the risks and competitive benefits of multiple scenarios to achieve dominant market share in the most profitable markets.


    3. Assess the opportunities of including manufacturing network partners in this analysis and extend your competitive capabilities across these ecosystems.


    4. Focus, focus, focus -- make sure you're constantly evaluating and focusing your preemptive analytics on areas that promise a high return.

Business Intelligence is becoming one of the most mission critical processes and capabilities that a company can develop and has become a focal point for providing the insight necessary for intelligent decision making. This is affording analysts and managers a unique opportunity to demonstrate their value to the enterprise and play a larger role in it's success.

Meet the expert

Dave Kasabian

Research Director, AMR Research Inc.

Dave Kasabian brings more than 20 years of business experience within performance management and business intelligence to his position as a research director in AMR Research's Enterprise Strategies Service group. Before joining AMR Research, Dave was a practice director at Alvarez & Marsal Business Consulting, where he focused on requirements definition and vendor selection of business intelligence and performance management solutions. Prior to Alvarez & Marsal, Dave spent 13 years in a variety of roles at performance management software vendors, gaining diverse experience in product marketing, services management, client advocacy, and channels and implementation. Dave received his BA from the University of New Hampshire.
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