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Leaning Out Marketing

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Hello. I am working as a Merchandiser-Marketing for one of largest garment manufacturing organizations in India, which employs more than 60,000 people and has 60 factories in India. Our management has started a kaizen promotion office to implement the lean management system in areas from product development to execution of the bulk garments. I have 5 years of industrial experience, but I am new to the kaizen techniques and the concept behind them. I hope you can advise me how this lean management system will be effective in marketing and merchandising – outside the production processes. I also hope you can recommend any excellent training centre to learn the concept thoroughly for the better application and improvement in taking preventive action and developing creativity. Will be thankful to you for your valuable advice. Warm regards Arjun

Arjun Kumar(9), Bangalore
AThe 'DNA of Lean' (Spear et al) is defined as: activities, pathways, and linkages (i.e. process). As long as there is a process and a customer, lean applies. To recognize that a process exists is a start. Any process can be defined and improved upon (kaizen). The key lean concepts of standard work, flow, and even pull can be applied to the marketing process.

For further information, please visit a recent article available here -- click on 'News' to find the article about the application of lean thinking to the sales function. There are some references to marketing within of as well. It defines the general approach we take to all processes -- Stabilize, Standardize, Visualize, Improve (continuously).

Meet the expert

Drew Locher

Managing Director, Change Management Associates

Drew Locher is managing director for Change Management Associates, which provides lean enterprise consulting and organizational development services to industrial and service organizations. Drew is also a faculty member at the Lean Enterprise Institute, and an instructor for the National Institute of Standards and Technology Manufacturing Extension Partnership (NIST MEP). He is a member of the American Production and Inventory Control Society, American Society for Quality, and Association for Manufacturing Excellence. In 2004, he co-authored the Shingo Prize-winning book The Complete Lean Enterprise – Value Stream Mapping for Administrative and Office Processes. Drew received a degree in mechanical engineering from the University of Delaware, as well as a master’s degree from Drexel University in Electrical and Computer Engineering and a master’s in business administration from Cornell University.
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