Supply Chain Management (SCM) Product Newswire
WSI Corporation Announces Latest WSI Fusion(TM) Release
Thursday, July 3, 2008 9:02:11 AM
By providing early insight into changing flight, airport, and airspace conditions, WSI Fusion(TM) enables air carriers to optimize operations and mitigate impact of disruptive events. Public and proprietary weather information, airspace constraints, flight information, and operational data are fused to streamline operational decision making. In addition to global turbulence indicators and lightning coverage, software offers terminal and en-route forecasts with flight-centric alerting.
New Knowledge-Based Authentication Offering from RSA, the Security Divis
Thursday, July 3, 2008 9:01:06 AM
Suited for companies working to comply with FACTA Red Flags guidelines, RSA Identity Verification(TM) instantly verifies customer identities and promotes organization confidence while simultaneously reducing risk of fraud associated with handling critical customer information. Real-time, knowledge-based system is supported by intelligent questioning technology and works across all user touch-points: call center, online, or in-person.
MediaWhiz Enhances LeadROI(TM) Lead Management System with JetDial®
Thursday, July 3, 2008 9:00:59 AM
LeadROI(TM) incorporates JetDial® Web-based dialing technology, which promotes advertiser sales force efficiencies, lead throughput time, and conversion rates. Offered as on-demand call center software, JetDial leverages technology that automatically manages answering machines, busy signals, disconnected numbers, and fax lines to optimize sales talk time. It is also equipped with monitoring capabilities that let sales managers track and analyze performance of their sales team.
LiveOps Announces the Availability of Its Summer 08 On-Demand Call Center Platform
Thursday, July 3, 2008 9:00:46 AM
Along with set of telephony testing capabilities, On-Demand Call Center Platform includes functionality for data monitoring, real-time agent call monitoring, and agent testing. Users can create custom, real-time monitoring dashboards that include data sources from across enterprise, and administrators can silently monitor phone calls handled by targeted agent or from specific call campaign. Solution also lets users conduct proctored call simulations with agents for skill enhancement.
Exony Launches VIM 7 to Empower Agile Customer Management
Wednesday, July 2, 2008 11:30:00 AM
Offered as analytics-led application, Virtualized Interaction Manager (VIM) v7 empowers operations and management staff to effectively measure and manage virtual contact center (VCC) across their span of responsibility to optimize operational cost and enterprise value against positive customer experience. Built-in behavioral analytics capabilities let users make decisions and implement real-time changes to VCC resource deployment and call treatment strategies.
DynamicOps Introduces Unique Virtual Machine Management Software
Wednesday, July 2, 2008 11:29:46 AM
Promoting business agility, Virtual Resource Manager (VRM) facilitates, automates, and accelerates deployment and management of virtual machines and desktops. It lets companies determine how to use physical and virtual compute assets, where to allocate resources, and what access to give to business units/individuals, all within corporate governance and compliance requirements. Solution is built on open architecture and can be customized for specific environments.
Infor Announces New Version of Infor ERP VISUAL
Wednesday, July 2, 2008 6:06:00 AM
With customizable user interface and audit trails to identify key data for tracking, Infor ERP VISUAL v6.5.3 facilitates engineering, manufacturing, purchasing, project management, and customer order processes. Purchasing Management Window creates configurable workbench that allows users to see material shortages, usage, and purchase history, and generates PO via drag and drop. Workflow management tools help identify bottlenecks in manufacturing, purchasing, and work orders processes.
Velos eResearch Version 8 Release Slated for July 8 Launch
Wednesday, July 2, 2008 6:04:48 AM
Delivered on pure Internet platform, Velos eResearch v8 clinical trial management information system molds around internal systems and adapts to individual end user workflows and organizational structures. It lets each customer use their own distinct nomenclature and organizational approach. Calendar can be taken off line, edited, and reapplied to study, while users continue to leverage calendar funds to support regulatory, audit trail, billing, and other administrative needs.
Push Technology Launches Diffusion 2.0
Wednesday, July 2, 2008 6:04:38 AM
Diffusion v2.0 enables organizations - financial institutions, travel agents, news feed providers - to improve customer user experience by providing real-time data in format that does not require any browser add-ins or specialized client implementation. In addition to cascading capability, features such as full browser independence, agnostic back-end server, object state engine, and bi-directional channel engine lend to end user convenience and operational performance.
Neudesic Releases NeuGuest Platform for Hospitality Industry
Tuesday, July 1, 2008 3:10:01 AM
Built on Microsoft Dynamics CRM 4.0, NeuGuest can gather, analyze, and act upon integrated guest information in real time, allowing hospitality employees to quickly anticipate/respond to their guests'' requests/needs. It provides comprehensive view of guest behavior as well as intuitive, dashboard view of performance of all major hospitality and gaming lines of business. Software can also be used for conducting specific, targeted marketing campaigns to both current/potential customers.