Customer Relationship Management (CRM) Product Newswire
New Automated Online Advertising Technology Generates Hefty Profits and Happy Users
Thursday, July 3, 2008 9:03:32 AM
Active Survey Display Tool and Survey Post Back Tool are suited for website publishers, social application developers, and virtual worlds looking to efficiently monetize users through incentive-based advertising. Active Survey Display Tool is customizable and scalable widget that displays all available advertising offers running on CPALead network. Survey Post Back Tool is communication link between CPALead network and website that alerts user moment offer has converted.
New Knowledge-Based Authentication Offering from RSA, the Security Divis
Thursday, July 3, 2008 9:01:06 AM
Suited for companies working to comply with FACTA Red Flags guidelines, RSA Identity Verification(TM) instantly verifies customer identities and promotes organization confidence while simultaneously reducing risk of fraud associated with handling critical customer information. Real-time, knowledge-based system is supported by intelligent questioning technology and works across all user touch-points: call center, online, or in-person.
MediaWhiz Enhances LeadROI(TM) Lead Management System with JetDial®
Thursday, July 3, 2008 9:00:59 AM
LeadROI(TM) incorporates JetDial® Web-based dialing technology, which promotes advertiser sales force efficiencies, lead throughput time, and conversion rates. Offered as on-demand call center software, JetDial leverages technology that automatically manages answering machines, busy signals, disconnected numbers, and fax lines to optimize sales talk time. It is also equipped with monitoring capabilities that let sales managers track and analyze performance of their sales team.
LiveOps Announces the Availability of Its Summer 08 On-Demand Call Center Platform
Thursday, July 3, 2008 9:00:46 AM
Along with set of telephony testing capabilities, On-Demand Call Center Platform includes functionality for data monitoring, real-time agent call monitoring, and agent testing. Users can create custom, real-time monitoring dashboards that include data sources from across enterprise, and administrators can silently monitor phone calls handled by targeted agent or from specific call campaign. Solution also lets users conduct proctored call simulations with agents for skill enhancement.
Exony Launches VIM 7 to Empower Agile Customer Management
Wednesday, July 2, 2008 11:30:00 AM
Offered as analytics-led application, Virtualized Interaction Manager (VIM) v7 empowers operations and management staff to effectively measure and manage virtual contact center (VCC) across their span of responsibility to optimize operational cost and enterprise value against positive customer experience. Built-in behavioral analytics capabilities let users make decisions and implement real-time changes to VCC resource deployment and call treatment strategies.
Push Technology Launches Diffusion 2.0
Wednesday, July 2, 2008 6:04:38 AM
Diffusion v2.0 enables organizations - financial institutions, travel agents, news feed providers - to improve customer user experience by providing real-time data in format that does not require any browser add-ins or specialized client implementation. In addition to cascading capability, features such as full browser independence, agnostic back-end server, object state engine, and bi-directional channel engine lend to end user convenience and operational performance.
Neudesic Releases NeuGuest Platform for Hospitality Industry
Tuesday, July 1, 2008 3:10:01 AM
Built on Microsoft Dynamics CRM 4.0, NeuGuest can gather, analyze, and act upon integrated guest information in real time, allowing hospitality employees to quickly anticipate/respond to their guests'' requests/needs. It provides comprehensive view of guest behavior as well as intuitive, dashboard view of performance of all major hospitality and gaming lines of business. Software can also be used for conducting specific, targeted marketing campaigns to both current/potential customers.
Oracle Unveils World's Most Complete, Integrated Application Suite for Insight-Driven Retailing
Tuesday, July 1, 2008 3:06:48 AM
Providing industry standards-based platform, Oracle® Retail Release 13 enables retailers in key segments, such as fashion, grocery, and hardlines, to drive profitable customer relationships. Merchant Workspace provides single sign-on, dashboard, and reporting capabilities, while Wholesale Functionality enables retailers with new channel opportunity to grow market share by selling products to other businesses. Global Performance capabilities assist retailers expanding across borders.
Helpstream Announces Summer 2008 Release
Saturday, June 28, 2008 3:34:36 AM
Integrating case management, knowledge management, and community collaboration, Helpstream Summer 2008 helps companies understand customer attitudes, tap into community knowledge, and build positive relationships. Users can author knowledge base articles in any format, convert Microsoft Word documents into knowledge base articles, and create articles in rich text format. With iframe design layout for customer self service portal, program can be embedded into existing websites.
Amdocs Accelerates Digital Transformation for Service Providers with Industry's Most Comprehensive Portfolio of Customer Experience Systems
Saturday, March 22, 2008 5:11:01 PM
Amdocs Customer Experience Systems (CES) portfolio provides service providers with network-connected applications for creation, delivery, and control of value-added services. In addition to offering storefront capabilities for creating personalized retail experience, CES lets mobile operators/partners monetize revenue derived from search and digital advertising. Multi-channel order handover capabilities leverage SOA, and unified UI spans CRM, ordering, and collection applications.