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The Customer Relationship Management (CRM) Knowledge Center

Industry News

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The BlackBerry Goes Native with SAP CRM
Sunday, May 25, 2008 3:00:00 AM - RIM and SAP partner to integrate SAP's CRM application onto the BlackBerry, the first step toward porting the entire SAP business suite onto the smart phone.

Sage Grows Sales and Profit in First Half
Thursday, May 8, 2008 4:36:35 PM - The enterprise software purveyor experienced a dose of sales weakness in North American market, but international sales carried the day.

I-many Acquires Edge Dynamics
Monday, May 5, 2008 4:31:53 PM - The merger creates an end-to-end product suite for contract management and commerce optimization, officials said.

Telecom Veteran Named to Lead Sage Software
Tuesday, March 18, 2008 4:26:00 PM - Following a search that began in 2007, CRM and ERP vendor Sage Group taps Sue Swenson to take the reins of its North America division.

Cincom Looks to Accelerate the Complex Sell
Wednesday, March 12, 2008 4:20:00 PM - The sales automation vendor rolls out four functional components it says can be used to shorten the inquiry-to-cash cycle through collaboration and automation.

Oracle Enhances JD Edwards, CRM Offerings
Tuesday, March 11, 2008 4:55:00 PM - The enterprise applications supplier enables its JD Edwards EnterpriseOne software with better sales and promotions management capabilities, and unveils a new version of its on-demand CRM product.

Sage Looks Out to 2010 for CRM
Monday, March 10, 2008 5:11:00 PM - The enterprise applications provider aims to integrate its contact management and CRM applications for small and midsized business customers.

MCA Tries to Ride the Post-Sales Services Wave
Sunday, January 20, 2008 1:00:00 AM - Manufacturers are looking to post-sales service in the search for new revenue and profit streams as the market ramps up for growth.

Oracle Offers CRM On Demand for Channel Partners
Monday, January 7, 2008 4:39:00 PM - The enterprise software purveyor extends its Siebel on-demand customer relationship management offering to resellers and distributors for better collaboration across the value chain.

The SaaS Delivery Model Gains Steam As New Entrants Broaden the Field
Sunday, November 25, 2007 5:00:00 AM - As new vendors join the party and established players tackle concerns over the model's lack of customization, software-as-a-service gains serious attention as a lower-cost alternative to complex licensing agreements.

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