CRM in the Energy Sector| Q | What kind of role can CRM play in the energy sector, which vendors are leaders in this segment, who
makes the CRM decision inside the company, and what factors do they base that decision on? |
CRM & Knowledge Management, Privacy| Q | 1. How can KCRM assist in knowledge management in relation to the customer relationship?
2. How about the use of cookies? Impact of privacy of the customer with cookies?
3. What happens if such knowledge was hacked or sold to others? Privacy?
4. How can technology assist and build up the trust of the customer in the knowledgement management process? |
Managing differences| Q | I'm responsible for deploying CRM for a large global manufacturing organization with multiple business units, each currently having distinct sales processes. Any advice? |
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