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The Customer Relationship Management (CRM) Knowledge Center

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The Challenge to Achieve Perfect Order Management
Explore how to improve order management. With SAP CRM, you can cost-effectively streamline planning, forecasting, and collaboration – and create accurate orders and contracts, handle order changes, and resolve fulfillment issues. [sponsored by SAP America ]

Sales and Operations Planning: The Key to Continuous Demand Satisfaction
Find out how leading companies are designing their sales and operations planning processes to continuously monitor and meet customer demand. [sponsored by SAP America ]

Best Practices in Complex Equipment Manufacturing, Sales, and Service
What best practices should you, as a manufacturer of complex products and equipment, use to address the challenges facing your industry today? [sponsored by SAP America ]

Hitting the Moving Target of Operational Excellence: Identifying and Obtaining the Information Needed for Continued Success
These are challenging times for firms that have grown to be larger than small businesses but aren’t yet large or Fortune 1000 businesses. But with data more readily available than ever, the key questions are: What do we need to know? How do we go about getting the information we need? [sponsored by SAP America ]

Real Time Mobility - Cost Effective Solutions for Distribution, Webcast Transcript
Today's mobile solutions keep workers on the move. See how they can improve your operations. [sponsored by Zebra Technologies ]

Business Strategy: A Foundation for Your CRM System
The most critical undertaking for any organization – regardless of size or experience – is the development of its Business Strategy. The business plan addresses both strategic and tactical goals, and is typically updated periodically. [sponsored by Green Beacon Solutions ]

Building the Business Case for Upgrading
Building a business case is not a simple task, and building the case for an upgrade may be even more difficult. [sponsored by Green Beacon Solutions ]

How to Cope with Merger & Acquisition Growth, Transcript
M&A Growth Forces an ERP Change for Ingredients Supplier Sanimax [sponsored by Fullscope ]

Transcript: Order-to-Cash Automation in Manufacturing: Improving Customer Service While Cutting Costs
Learn about order-to-cash savings and customer service improvement with automated order and AR invoice processing [sponsored by Esker ]

Webcast Transcript: Breakdown the Barriers - Connect Your Field to the Enterprise in Real-Time
Read about this webcast featuring Aberdeen Group, Astea International, Managing Automation, and Motorola on how the right combination of mobile technology and devices can bring the information contained within the back office to each and every field service worker. [sponsored by Astea International ]

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