| Q | Hi,
I have read somewhere that CRM, ERP and SCM prepare data for BI. In other words they are considered as data sources for BI. But, some outputs of BI are the same as CRM, ERP or SCM. It seems that they are seamless! For instance, when you extract information to understand the profiles of your customers in BI, it is the same as CRM. Isn't it?! I cannot recognize the differences between BI and systems like CRM, ERP and SCM. Does BI make these systems working better (CRM and something else)? How? Is BPM (Business performance Management) the next step of BI?
Thanks and best regards.
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