Automating Change Management Responsibly

Managing change is at the heart of succeeding in IT and change is accelerating everywhere -- including infrastructure, applications and even business models. Learn how Tivoli Automation solutions help Accenture's customers to reduce costs and create operational efficiencies and hear from analyst Dennis Drogseth of EMA as he explains the right way to approach change management to ensure visibility and transparency.


  • Steve Nunn Associate Partner Accenture

    Steve Nunn

    Associate Partner

    Stephen Nunn, based in London, is Accenture's global Green IT lead. He specializes in infrastructure transformation and next-generation data center projects with emphasis on global consolidation and rationalization programs. Mr. Nunn has extensive knowledge and experience in the design and development of operational architectures; program management of the integration of multivendor computing environments; and the design, implementation and operations of all aspects of IT tools, processes and procedures.


  • Dennis Drogseth Vice President Enterprise Management Associates

    Dennis Drogseth

    Vice President
    Enterprise Management Associates

    Dennis joined EMA in 1998 and currently manages the New Hampshire office. He has been a driving force in establishing EMA’s New England presence. Dennis brings over thirty years of experience in various aspects of marketing and business planning for service management solutions. He supports EMA through leadership in Business Service Management (BSM), CMDB Systems, automation systems and service-centric financial optimization. Dennis also works across practice areas to promote dialogs across critical areas of technology and market interdependencies. Prior to this, Dennis helped to build the network management practice area at EMA.

    At EMA, Dennis has pioneered research in converging management strategies such as performance/availability and integrated security. Another focus is on changing organizational dynamics in IT, such as issues between the service desk and the operation center, and the emergence of a cross-domain, “service management” organization in more mature IT organizations. Dennis works extensively with vendor clients to help establish meaningful product positioning within an overcrowded marketplace, as well as with IT clients seeking to establish effective baselines for strategic management initiatives. He is a speaker on many management related issues.

    Prior to joining EMA, Dennis worked to develop marketing strategies and new business models for Cabletron’s SPECTRUM management software. He initiated a pilot program for a new software marketing organization based on a flexible, entrepreneurial dynamic. Dennis also coordinated a broad marketing effort to reposition SPECTRUM away from element management toward a robust SLM niche. Before Cabletron, Dennis spent 14 years with IBM in marketing and communications, including a year of international consulting on best practices for bringing networking solutions to market.

    B.A., Yale University, Magna Cum Laude.

IBM Corp.

International Business Machines Corporation (IBM) manufactures and sells computer services, hardware and software. The Company also provides financing services in support of its computer business. The company's major operations comprise a Global Services segment; three hardware product segments (Enterprise Systems, Personal and Printing Systems, and Technology); a Software segment; a Global Financing segment; and an Enterprise Investments segment. IBM offers its products through its global sales and distribution organizations. The company operates in more than 150 countries worldwide and derives more than half of its revenues from sales outside the United States.