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Blogs We're Reading

  • Written by Jeff Howe, a contributing editor at Wired Magazine, CrowdSourcing explores how the power of the crowd will drive the future of business.
  • Forrester’s Customer Experience blog focuses on improving companies’ interactions with their customers.
  • For insight on aligning your marketing team with your IT department, check out Forrester’s Customer Intelligence blog.
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Related Organizations
  • The Institute of Customer Service - The Institute of Customer Service is an independent professional body for customer service, with a mission to lead customer service performance and professionalism and develop and spread authoritative knowledge and good practice in customer service.
  • Bain & Company on Customer Segmentation - A discussion of customer segmentation practices by Bain & Company, including methodology, common uses, and reference material.
  • abbeyWest research, a firm dedicated to customer relationship management best practice research, seminars, and consulting
  • Warranty Week, the newsletter for warranty management professionals
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