Announcing the 2011 PM100 Award Winners
Companies that have become customer-centric by re-thinking and re-engineering processes around customer demand and have achieved demonstrable improvements in customer satisfaction ratings as a result. Companies will have also achieved significant improvements in mastering information about customers and customer markets and leveraging that information for competitive advantage.
Examples of projects that would fit in the Customer Mastery category:
|Operational Excellence||Business Model Mastery|
|Customer Mastery||Innovation Mastery|
|Data and Integration Mastery||Supply Network Mastery|
|Training and Education Mastery||Leadership|