Call Center & Customer Service

Call Center Integration
Call Center Parameters, Policies & Options
Call Tracking
Cross Selling and Upselling
Customer Service Parameters, Policies & Options
IT Help Desk
IT Help Desk Systems Integration
Problem Resolution
Product Support & Training
Telesales

Campaign Management

Campaign Execution
Campaign Planning
Campaign Response Analysis
Lead Generation & Pipeline Management
Literature Fulfillment
Market Segmentation
Marketing Campaign Systems Integration
Marketing Event Management
Marketing Promotions
Prospect Profiling
Sales Scripts

Contact & Account Management

Contact Management
Multimedia Encyclopedia
Opportunity and Lead Management
Quotation
Sales Quota Management
Shared Customer History Information
Team Selling
Telemarketing/Pre-Qualification Scripts

CRM Reporting & Analytics

Brand & Category Analysis
Campaign Response Analysis
Channel Sales Analysis
Customer Order Fulfillment and Delivery Performance
Customer Profiling and Valuation
Customer Sales Analysis
Distribution Functional Performance Analysis
Order Management Reporting
Price Management Analytics
Product Sales Analysis
Sales & Returns Reporting
Sales Opportunity Analysis
Sales Organizational Effectiveness Analysis
Sales Statistics & Analysis
Service Management Performance Measurement
Telesales Performance Measurement

Deal & Promotions Management

Advanced Promotions & Deals
Deductions Management
Promotion Pricing
Trade Marketing/Deal Administration
Trade Promotion/Spending Management

Field Service Management

Field Service Operations
Field Service Systems Integration
Installed Base Management
Service Call Management
Service Contracts & Billing

Market Strategy & Brand Management

Brand & Category Analysis
Brand Management Systems Integration
Category Funds Management
Product Profile

Multi-Channel Fulfillment & Service

Customer Fraud Oversight
Multi-Channel Customer Service
Multi-Channel Fulfillment Routing
Multi-Level Capable-to-Promise
Order & Shipment Tracking

Opportunity Management

Opportunity Mgmt Systems Integration
Opportunity Profile
Sales Activity Reporting
Sales Analysis
Sales Forecasting
Territory Assignments

Partner Relationship Management

Branding and configuration
Business Planning
Co-marketing
Communications
Information Center
Lead Management
Partner Locator
Partner Portal
Partner Profiling
Partner Recruitment
Training and Certification

Pricing & Contract Management

Commodity Pricing
Contract Administration
Discounting
Fee Structures
Price Setting
Pricing Calculation
Pricing Systems Integration
Sales Contracts
Sales Price Calculation
Software Licensing Details
Special Pricing Agreements
Standard Pricing

Quote & Order Management

ATP Systems Integration
Available To Promise (ATP)
Capable To Promise (CTP)
Customer Profile
Order Entry
Order Hold Capabilities
Order Management Systems Integration
Order Processing
Payment Processing & Credit Check
Quote Processing
Quoting & Estimating
Quoting & Estimating Systems Integration
Reservations & Allocations
Sales Quotations & Order Conversions

Sales Configurator

Customer Requirements & Specification
Features & Options-Based Configuration
Online Catalog
Quote & Order Copying
Regional Localization
Rules-Based Order Configuration
Sales Configurator Systems Integration

Sales Forecasting & Planning

Account Manager Forecasts
Sales Calendars
Sales Statistics & Analysis

Sales Incentives & Compensation

Commission Calculations and Reporting
Compensation Plans & Commissions
Manual Adjustments
Sales Compensation Systems Integration
Salesperson Subledger

Warranty & Returns Management

Returned Goods Handling
Returns Management
Warranty Management

You have selected: Customer Relationship Management (CRM)

Displaying: 1 To 20 of 85 1 2 3 4 5 Next > Create Your Custom Spec & Short List

Plex Online by Plex Systems The company's flagship product, Web-hosted Plex Online, connects and manages the total manufacturing process. Plex Online is the first true on-demand manufacturing performance system - delivering real-time interface for a finer degree of control. With the ability to manage a single facility or an entire enterprise, Plex Online allows manufacturers to know anything about the operation, anywhere, at anytime. Plex Online is a powerful and flexible platform for supporting lean manufacturing principles within manufacturing organizations. Over 350 functional modules available using a simple Web browser. Plex Online includes shop floor control, traceability, quality management, EDI, accounting and many other capabilities configured as a fully integrated system or as a point solution. Save Request Free Demo  Must-Have ERP Features for the Automotive Industry...  Game-Changing SaaS ERP...  #1 Rated ERP Solution Revealed...  Continuous Improvement: Is It Really Possible?...  Going Global...  ERP Revolutionizes Supplier...

Green Beacon LightShip by Green Beacon Solutions Green Beacon provides enterprise software systems, including selections from the Microsoft Dynamics family of business applications, as well as analytics tools, CompassPoint solutions and a variety of other technologies depending on the customer’s needs. Utilizing our LightShip implementation and development methodology, we navigate our clients toward effective redefinition and documentation of established business processes, providing a rapid and substantial return on investment. Save Request Free Demo  Ways Business Software Can Help During Economic Turmoil...  Building the Business Case for Upgrading...  Business Strategy: A Foundation for Your CRM System...  The CRM Intersection: Where Business and Technology Collide...

Lean Enterprise for Microsoft Dynamics AX by Systems Advisors Group Lean Enterprise for Microsoft Dynamics AX is a fully integrated global Enterprise Resource Planning (ERP) system that combines traditional manufacturing and distribution functions with powerful Lean capabilities to deliver true performance improvement to manufacturing organizations. With solutions for Financial Management, Supply Chain Management, Manufacturing, CRM, and Human Resources, Lean Enterprise for Microsoft Dynamics AX can help your organization eliminate waste, increase throughput, shorten lead times, and improve quality levels, leading to increased customer satisfaction and higher overall profitability levels. Dynamics AX is also integrated with PTC's Windchill family of product development and collaboration tools, for organizations in need of an integrated PLM/ERP solution. Save Request Free Demo  Be a World-class Contender with Microsoft Dynamics AX...  Gain Tools to Manage Your Lean Transformation...  Instrumentation Manufacturer Drives Lean Initiatives with Microsoft Dynamics AX...  Using Information Technology to Support Lean Manufacturing Initiatives...

Exact Synergy by Exact Software Exact Synergy is a browser based business tool that provides complete insight into all areas of any business by uniting disparate systems into one data source. The business solution is a resource centric application that places people at the very root of success, including often forgotten departments such as HR, marketing, R&D etc. The users of a traditional ERP system are not the only components of a business, but every employee is an integral part of business sustainability and growth. The use of employee portals, with customer portals combined with workflow, dashboards and projects provides a completely integrated business solution suite across the entire enterprise. Save

M3 Enterprise Management System by Lawson Software Designed specifically for product-centric businesses that make, move, and maintain. For these companies, resources are constrained and processes are often complex and industry-specific. In addition, their organizations or supply chains are usually international. Save

M3 Enterprise Management System by Lawson Software Designed specifically for product-centric businesses that make, move, and maintain. For these companies, resources are constrained and processes are often complex and industry-specific. In addition, their organizations or supply chains are usually international. Save

SYSPRO by SYSPRO SYSPRO enterprise software enables more than 14,000 manufacturers and distributors around the globe to lean their operations and enhance their bottom lines through an integrated solution that encompasses Enterprise Resource Planning (ERP); Advanced Planning & Scheduling (APS); E-Commerce; Customer Relationship Management (CRM); Business Analytics, SYSPRO e.net solutions and Inventory Optimization. SYSPRO facilitates supply chain control, cost and lead time reduction, inventory efficiencies, customer service, “green” iniatives and ultimately profits. SYSPRO software is continually updated to incorporate the newest technologies and customer suggestions. The newest release offers ground-breaking technological enhancements, including a new user interface that is flexible and adaptable. Save

One-System ERP Solutions by Global Shop Solutions Inc. One-System ERP Solutions by Global Shop is specifically designed to streamline manufacturing/shop operations and position your company for growth. Easy-to-use ERP software, systems and training let you organize every department, resulting increased sales, lower costs, and improved on-time delivery. Over the past three decades, Global Shop Solutions has built the largest base of successful implementations in the industry. Global Shop Solutions features Built-In Customization, enabling you to easily adapt our system to fit your specific needs. The benefit is having the exact functionality when you need it for today and in the future. Every screen is easy for all employees to use and navigate, providing immediate benefits and an enhanced level of discipline throughout your organization. Save

Sage MAS 500 by Sage Trust a leader Sage is the number one worldwide provider of accounting and ERP solutions for small and midsized businesses. We support more than 2.9 million customers in the U.S. and Canada, and over 6.1 million customers worldwide. Traditionally, we have been associated with financial management software, but over the last 25 years we have taken this experience and applied it to other areas. Today, we are the third largest provider of ERP solutions worldwide for companies regardless of size Save

Astea Alliance by Astea International The Astea Alliance suite supports the complete service lifecycle, from lead generation and project quotation to service and billing through asset retirement. It seamlessly synchronizes and optimizes critical business processes. With Astea Alliance, companies can drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a consistent and highly personalized experience at every touch point. Save

SAP Business ByDesign by SAP America Designed specifically for midsize companies that want to grow profitably, the SAP Business ByDesign solution is the world's most complete and adaptable on-demand business offering. Unlike any other on-demand business software, SAP Business ByDesign delivers everything you need to succeed. By providing you with transparency and control over your entire business, the solution empowers you to respond immediately to issues and opportunities. The ability to adapt rapidly and cost-effectively to changing business needs means you can meet new business requirements with a minimum of time, effort, and cost. And with an entirely new service model based on the most comprehensive set of built-in IT services and support, you can be assured of a successful deployment and predictable operations. Save

Right90 Sales Forecasting™ and Change Analytics™ by Right90 Right90 makes on-demand software that delivers a trusted sales forecast companies can confidently act on. Using patented technology, Right90 makes it easy to capture and consolidate sales forecasts while delivering actionable information that companies can rely on. Unlike spreadsheet, ERP, BI or CRM applications, Right90 applications are built on the patented Right90 Dynamic Multi-Dimensional Change Engine™ which is unique in its ability to both record forecast data and analyze changes in it. As a result, companies can use their sales forecast as an actionable guide to drive their business so they can deliver superior product pricing, availability and features to their customers, while improving their margins and cash flow. Save

Cameleon Commerce Suite by Access Commerce The Cameleon Commerce Suite from Access Commerce helps companies sell products and services through multiple sales channels and provides a common point of order capture across the enterprise. Cameleon optimizes complex selling and ordering processes by orchestrating core business functions that include e-commerce, electronic catalog and guided selling, product and service configuration, advanced pricing and promotions, quote and proposal generation, and order management. Employees, channel partners and customers use Cameleon to eliminate errors and non-value added activities, decrease cycle times and improve customer satisfaction, resulting in increased revenue and a reduction in sales and operational costs. Save

Oracle-Siebel Customer Relationship Management by Oracle Corp. Oracle Customer Relationship Management (CRM) enables organizations to transform the customer experience. With an unmatched range of products, industry expertise, and deployment options, Oracle is the right choice for CRM: comprehensive CRM capabilities; tailored industry solutions; role-based customer intelligence and pre-built integration. Save

EnterpriseIQ ERP by IQMS IQMS, a leader in enterprise resource planning software (ERP) and the industry's innovative single-source enterprise software solution, provides manufacturers all the functionality required to efficiently manage and improve business processes. The flagship product, EnterpriseIQ, combines real-time front office and shop floor data with SCM, accounting, CRM, and much more into one database. IQMS provides business and plant management software that allows manufacturers to run more efficiently and more profitably. In today's rapidly changing global environment, IQMS continues to evolve its products to meet its customers' needs. Delivering on that promise, EnterpriseIQ is one complete comprehensive software product that does not utilize expensive-to-implement-and-maintain third party applications. Save

Infor CRM Epiphany by Infor Infor CRM Epiphany is a comprehensive, market-leading solution for integrated marketing, sales, and service based on Infor Open Architecture, a service-oriented architecture platform built using modern J2EE technology. The solution is designed to drive intelligent customer interactions at every touch point, so you can be 100% responsive to customer demand. Epiphany is ideal for all companies that seek a better platform for real-time customer decision management, synchronizing sales efforts, and delivering consistent, personalized customer care. Let this powerful solution help you manage your marketing, sales, and customer service processes more intelligently, and generate a fast return. Save

Discovery for Customers and Sales by Endeca Technologies Today, enterprises are collecting more customer and sales information than ever before. Accessing and making sense of this vast increase in data is complicated by the fact that the data is often spread across many systems, and is often in different forms such as word documents, blogs, and customer service calls. This makes it nearly impossible for the marketer, sales representative, or line of business manager to have insightful customer information when they need it to make key decisions. To help enterprises address this challenge, Endeca has developed the Discovery for Customers and Sales search application. This search-based approach to connecting to all necessary information is user-friendly, requires zero training, and enables discovery for key decision-making. Save

NDS ERP by NDS Systems With 38 modules, 1,600 programs/reports and extensive on-line documentation is what makes the NDS ERP Suite one of the most feature rich and powerful ERP solutions. NDS ERP is developed with and runs on an Oracle platform. The NDS ERP offers unmatched ROI with exceptional benefits to manufacturing and distribution companies with revenues from 10 million to 200 million. The price for a corporate site license for the entire ERP solution is $1.00 and an affordable 36 month product support agreement. Save

GDRi Pricing by General Demand Research Inc. GDRi Pricing enables B2B companies such as manufacturers, distributors and large retailers to analyze the market sensitivity, study price analytics, adopt market segmentation strategy, optimize prices and receive deal guidance and effectively execute prices. Based on the revenue growth statistics through implementation of pricing solutions, companies typically benefit by improving margins in the range of 8 to 33%. Save

JDA Seasonal Profiling by JDA Software Group Inc. Rely on JDA Seasonal Profiling for the advanced techniques and computing power to produce profiles at low levels of the product hierarchy, on a location-by-location basis and with indications of individual location/product time curves. JDA Seasonal Profiling will also automatically revise your profiles in-season using new performance data. The numerical techniques used by JDA Seasonal Profiling allow accurate profiling even for low-volume and low frequency items, all implemented using automation for review of tens to hundreds of millions of location/SKU sales combinations. Save

Displaying 1 To 20 of 85 1 2 3 4 5 Next >