Call Center & Customer Service

Call Center Integration
Call Center Parameters, Policies & Options
Call Tracking
Cross Selling and Upselling
Customer Service Parameters, Policies & Options
IT Help Desk
IT Help Desk Systems Integration
Problem Resolution
Product Support & Training
Telesales

Campaign Management

Campaign Execution
Campaign Planning
Campaign Response Analysis
Lead Generation & Pipeline Management
Literature Fulfillment
Market Segmentation
Marketing Campaign Systems Integration
Marketing Event Management
Marketing Promotions
Prospect Profiling
Sales Scripts

Contact & Account Management

Contact Management
Multimedia Encyclopedia
Opportunity and Lead Management
Quotation
Sales Quota Management
Shared Customer History Information
Team Selling
Telemarketing/Pre-Qualification Scripts

CRM Reporting & Analytics

Brand & Category Analysis
Campaign Response Analysis
Channel Sales Analysis
Customer Order Fulfillment and Delivery Performance
Customer Profiling and Valuation
Customer Sales Analysis
Distribution Functional Performance Analysis
Order Management Reporting
Price Management Analytics
Product Sales Analysis
Sales & Returns Reporting
Sales Opportunity Analysis
Sales Organizational Effectiveness Analysis
Sales Statistics & Analysis
Service Management Performance Measurement
Telesales Performance Measurement

Deal & Promotions Management

Advanced Promotions & Deals
Deductions Management
Promotion Pricing
Trade Marketing/Deal Administration
Trade Promotion/Spending Management

Field Service Management

Field Service Operations
Field Service Systems Integration
Installed Base Management
Service Call Management
Service Contracts & Billing

Market Strategy & Brand Management

Brand & Category Analysis
Brand Management Systems Integration
Category Funds Management
Product Profile

Multi-Channel Fulfillment & Service

Customer Fraud Oversight
Multi-Channel Customer Service
Multi-Channel Fulfillment Routing
Multi-Level Capable-to-Promise
Order & Shipment Tracking

Opportunity Management

Opportunity Mgmt Systems Integration
Opportunity Profile
Sales Activity Reporting
Sales Analysis
Sales Forecasting
Territory Assignments

Partner Relationship Management

Branding and configuration
Business Planning
Co-marketing
Communications
Information Center
Lead Management
Partner Locator
Partner Portal
Partner Profiling
Partner Recruitment
Training and Certification

Pricing & Contract Management

Commodity Pricing
Contract Administration
Discounting
Fee Structures
Price Setting
Pricing Calculation
Pricing Systems Integration
Sales Contracts
Sales Price Calculation
Software Licensing Details
Special Pricing Agreements
Standard Pricing

Quote & Order Management

ATP Systems Integration
Available To Promise (ATP)
Capable To Promise (CTP)
Customer Profile
Order Entry
Order Hold Capabilities
Order Management Systems Integration
Order Processing
Payment Processing & Credit Check
Quote Processing
Quoting & Estimating
Quoting & Estimating Systems Integration
Reservations & Allocations
Sales Quotations & Order Conversions

Sales Configurator

Customer Requirements & Specification
Features & Options-Based Configuration
Online Catalog
Quote & Order Copying
Regional Localization
Rules-Based Order Configuration
Sales Configurator Systems Integration

Sales Forecasting & Planning

Account Manager Forecasts
Sales Calendars
Sales Statistics & Analysis

Sales Incentives & Compensation

Commission Calculations and Reporting
Compensation Plans & Commissions
Manual Adjustments
Sales Compensation Systems Integration
Salesperson Subledger

Warranty & Returns Management

Returned Goods Handling
Returns Management
Warranty Management

You have selected: Customer Relationship Management (CRM)

Displaying: 1 To 20 of 92 1 2 3 4 5 Next >

Compare Infor ERP SyteLine by Infor Infor ERP SyteLine helps companies connect manufacturing operations and core business processes with suppliers and customers. From repetitive to engineer-to-order, Infor ERP SyteLine facilitates the processes to accelerate production and meet customer demand more quickly. Infor ERP SyteLine (http://go.infor.com/syteline/) is ideally suited for companies looking for a global footprint with dynamic configuration modeling needs, because it allows multiple sites to operate based on their needs, while retaining corporate governance standards.  Dealing with Chaos: 4 Steps to Manufacturing Success...  Infor ERP SyteLine Product Demo...  5 Ways to Positively Impact Customer Retention and Business Operations...  Managing Change Effectively: The Impact on 5 Key Business Functions...  Bridging the Lean Performance Gap: How Manufacturers Can Achieve Real Lean and Real Results... Infor ERP SyteLine by Info has been saved to your profile. You are now following this product.

Compare Plex Online by Plex Systems The company's flagship product, Web-hosted Plex Online, connects and manages the total manufacturing process. Plex Online is the first true on-demand manufacturing performance system - delivering real-time interface for a finer degree of control. With the ability to manage a single facility or an entire enterprise, Plex Online allows manufacturers to know anything about the operation, anywhere, at anytime. Plex Online is a powerful and flexible platform for supporting lean manufacturing principles within manufacturing organizations. Over 350 functional modules available using a simple Web browser. Plex Online includes shop floor control, traceability, quality management, EDI, accounting and many other capabilities configured as a fully integrated system or as a point solution.  Tracking Multiple Plants, Operations in the Cloud...  Analyst Report: The Number One in Cloud ERP...  An Effective Supply Chain with Cloud ERP...  From Quoting to Shipping: A Cloud ERP Best Practices Case Study...  Success in the Cloud showcased in this video case study...  The Cloud Advantage: ERP As a Living System... Plex Online by Plex System has been saved to your profile. You are now following this product.

Compare Sage ERP X3 by Sage Sage ERP X3 is an ERP software suite designed to meet mid-to-large distributors’ and manufacturers’ requirements for functionally advanced yet simple and cost-effective business applications. The system offers first-class integrated functionality in the areas of finance, sales, CRM, inventory management, purchasing and manufacturing, while remaining affordable, quick to implement and simple for users. Sage ERP X3 ideally complements the Sage ERP portfolio in the upper mid-market, and provides the Sage customers in that market with a robust growing path for the future, as well as an opening to global expansion. Sage ERP X3 by Sag has been saved to your profile. You are now following this product.

Compare Exact Synergy by Exact Exact Synergy is a browser based business tool that provides complete insight into all areas of any business by uniting disparate systems into one data source. The business solution is a resource centric application that places people at the very root of success, including often forgotten departments such as HR, marketing, R&D etc. The users of a traditional ERP system are not the only components of a business, but every employee is an integral part of business sustainability and growth. The use of employee portals, with customer portals combined with workflow, dashboards and projects provides a completely integrated business solution suite across the entire enterprise. Exact Synergy by Exac has been saved to your profile. You are now following this product.

Compare Green Beacon LightShip by Green Beacon Solutions Green Beacon provides enterprise software systems, including selections from the Microsoft Dynamics family of business applications, as well as analytics tools, CompassPoint solutions and a variety of other technologies depending on the customer’s needs. Utilizing our LightShip implementation and development methodology, we navigate our clients toward effective redefinition and documentation of established business processes, providing a rapid and substantial return on investment. Green Beacon LightShip by Green Beacon Solution has been saved to your profile. You are now following this product.

Compare Lean Enterprise for Microsoft Dynamics AX by Systems Advisors Group Lean Enterprise for Microsoft Dynamics AX is a fully integrated global Enterprise Resource Planning (ERP) system that combines traditional manufacturing and distribution functions with powerful Lean capabilities to deliver true performance improvement to manufacturing organizations. With solutions for Financial Management, Supply Chain Management, Manufacturing, CRM, and Human Resources, Lean Enterprise for Microsoft Dynamics AX can help your organization eliminate waste, increase throughput, shorten lead times, and improve quality levels, leading to increased customer satisfaction and higher overall profitability levels. Dynamics AX is also integrated with PTC's Windchill family of product development and collaboration tools, for organizations in need of an integrated PLM/ERP solution. Lean Enterprise for Microsoft Dynamics AX by Systems Advisors Grou has been saved to your profile. You are now following this product.

Compare One-System ERP Solutions by Global Shop Solutions Inc. One-System ERP Solutions by Global Shop is specifically designed to streamline manufacturing/shop operations and position your company for growth. Easy-to-use ERP software, systems and training let you organize every department, resulting increased sales, lower costs, and improved on-time delivery. Over the past three decades, Global Shop Solutions has built the largest base of successful implementations in the industry. Global Shop Solutions features Built-In Customization, enabling you to easily adapt our system to fit your specific needs. The benefit is having the exact functionality when you need it for today and in the future. Every screen is easy for all employees to use and navigate, providing immediate benefits and an enhanced level of discipline throughout your organization. One-System ERP Solutions by Global Shop Solutions Inc has been saved to your profile. You are now following this product.

Compare Sage MAS 500 by Sage Trust a leader Sage is the number one worldwide provider of accounting and ERP solutions for small and midsized businesses. We support more than 2.9 million customers in the U.S. and Canada, and over 6.1 million customers worldwide. Traditionally, we have been associated with financial management software, but over the last 25 years we have taken this experience and applied it to other areas. Today, we are the third largest provider of ERP solutions worldwide for companies regardless of size Sage MAS 500 by Sag has been saved to your profile. You are now following this product.

Compare Astea Alliance by Astea International The Astea Alliance suite supports the complete service lifecycle, from lead generation and project quotation to service and billing through asset retirement. It seamlessly synchronizes and optimizes critical business processes. With Astea Alliance, companies can drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a consistent and highly personalized experience at every touch point. Astea Alliance by Astea Internationa has been saved to your profile. You are now following this product.

Compare Right90 Sales Forecast Capture™, Change Analytics™, Trust Analytics™ by Right90 The Right90 suite of sales forecasting applications is built on an OnDemand platform containing our patented Dynamic Multi-Dimensional Change™ engine. Products from Right90 add business value to your organization while leveraging existing IT investments in CRM, ERP, Demand Planning and Financial Planning systems. Right90 Sales Forecast Capture™ is built to ensure that you are collecting the most complete forecast in as timely a fashion as possible. Right90 Change Analytics™ leverages the data from Right90 Sales Forecast Capture™ application and shows how a forecast changes over time. Right90 Trust Analytics™ delivers capabilities that enable a sales executive to turn a subjective raw forecast into trusted, objective data that the rest of the organization can act on. Right90 Sales Forecast Capture™, Change Analytics™, Trust Analytics™ by Right9 has been saved to your profile. You are now following this product.

Compare Birst for Supply Chain and Manufacturing Intelligence by Birst, Inc. Birst is the leading provider of on-demand business intelligence, providing business critical dashboards, reports, and analysis to organizations large and small. Unlike traditional solutions, Birst is affordable and can be deployed in weeks, with a rapid payback period and high ROI. Birst can provide dashboards and reports from the executive level to the factory floor, and is also available on mobile devices. Partners and suppliers can also have access to reports provided in Birst, so that coordination can be optimized all along the supply chain. Birst is an award-winning solution used by leading manufacturing companies like Citrix Systems. Learn more at www.birst.com. Birst for Supply Chain and Manufacturing Intelligence by Birst, Inc has been saved to your profile. You are now following this product.

Compare SAP Business ByDesign by SAP AG Designed specifically for midsize companies that want to grow profitably, the SAP Business ByDesign solution is the world's most complete and adaptable on-demand business offering. Unlike any other on-demand business software, SAP Business ByDesign delivers everything you need to succeed. By providing you with transparency and control over your entire business, the solution empowers you to respond immediately to issues and opportunities. The ability to adapt rapidly and cost-effectively to changing business needs means you can meet new business requirements with a minimum of time, effort, and cost. And with an entirely new service model based on the most comprehensive set of built-in IT services and support, you can be assured of a successful deployment and predictable operations. SAP Business ByDesign by SAP A has been saved to your profile. You are now following this product.

Compare Cameleon Commerce Suite by Access Commerce The Cameleon Commerce Suite from Access Commerce helps companies sell products and services through multiple sales channels and provides a common point of order capture across the enterprise. Cameleon optimizes complex selling and ordering processes by orchestrating core business functions that include e-commerce, electronic catalog and guided selling, product and service configuration, advanced pricing and promotions, quote and proposal generation, and order management. Employees, channel partners and customers use Cameleon to eliminate errors and non-value added activities, decrease cycle times and improve customer satisfaction, resulting in increased revenue and a reduction in sales and operational costs. Cameleon Commerce Suite by Access Commerc has been saved to your profile. You are now following this product.

Compare Oracle-Siebel Customer Relationship Management by Oracle Corp. Oracle Customer Relationship Management (CRM) enables organizations to transform the customer experience. With an unmatched range of products, industry expertise, and deployment options, Oracle is the right choice for CRM: comprehensive CRM capabilities; tailored industry solutions; role-based customer intelligence and pre-built integration. Oracle-Siebel Customer Relationship Management by Oracle Corp has been saved to your profile. You are now following this product.

Compare EnterpriseIQ ERP by IQMS IQMS, an innovator in the design and development of enterprise resource planning software (ERP) offers a truly single database solution. Our EnterpriseIQ combines complete real-time supply chain management into one scalable package that provides manufacturers all the functionality required to efficiently manage and improve business processes. By focusing on specific manufacturing industry segments, EnterpriseIQ eliminates costly third-parties to help increase profitability and provide a competitive edge. In today's rapidly changing global environment, IQMS continues to evolve its products to meet its customers' needs. Delivering on that promise, EnterpriseIQ is one complete comprehensive software product that strives to increase return while minimizing investment. EnterpriseIQ ERP by IQM has been saved to your profile. You are now following this product.

Compare M3 Enterprise Resource Planning by Lawson Software Designed specifically for product-centric businesses that make, move, and maintain. For these companies, resources are constrained and processes are often complex and industry-specific. In addition, their organizations or supply chains are usually international. M3 Enterprise Resource Planning by Lawson Softwar has been saved to your profile. You are now following this product.

Compare Infor CRM Epiphany by Infor Infor CRM Epiphany is a comprehensive, market-leading solution for integrated marketing, sales, and service based on Infor Open Architecture, a service-oriented architecture platform built using modern J2EE technology. The solution is designed to drive intelligent customer interactions at every touch point, so you can be 100% responsive to customer demand. Epiphany is ideal for all companies that seek a better platform for real-time customer decision management, synchronizing sales efforts, and delivering consistent, personalized customer care. Let this powerful solution help you manage your marketing, sales, and customer service processes more intelligently, and generate a fast return. Infor CRM Epiphany by Info has been saved to your profile. You are now following this product.

Compare Epicor Manufacturing Express Edition by Epicor Software Corp. Epicor Manufacturing Express Edition is a comprehensive ERP solution for job shops and small manufacturers that is provided in the software as a service (SaaS) model. Express combines broad functionality from across Epicor’s next generation ERP into a complete end-to-end solution. Small manufacturers are provided everything they need to manage their opportunities, orders, and operations in one complete solution. Epicor Manufacturing Express Edition by Epicor Software Corp has been saved to your profile. You are now following this product.

Compare HelpDeskSaaS by Escon Information Consulting HelpDeskSaaS is a Help Desk Software-as-a-Service for Customer Service and Support that lets you manage user tickets, organize your work, and assign tasks to your helpdesk team: - Offer 24x7 support to users, - Reduce the volume of support e-mails, - Organize and manage support queues, - Create automated email notifications. It combines help desk functions into one collaborative package intended for use in web B2B or B2C environments. HelpDeskSaaS is most suitable for internal and external help desks, call centers and as a simple contact management add-on for web site. HelpDeskSaaS by Escon Information Consultin has been saved to your profile. You are now following this product.

Compare Discovery for Customers and Sales by Endeca Technologies Today, enterprises are collecting more customer and sales information than ever before. Accessing and making sense of this vast increase in data is complicated by the fact that the data is often spread across many systems, and is often in different forms such as word documents, blogs, and customer service calls. This makes it nearly impossible for the marketer, sales representative, or line of business manager to have insightful customer information when they need it to make key decisions. To help enterprises address this challenge, Endeca has developed the Discovery for Customers and Sales search application. This search-based approach to connecting to all necessary information is user-friendly, requires zero training, and enables discovery for key decision-making. Discovery for Customers and Sales by Endeca Technologie has been saved to your profile. You are now following this product.

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