Call Center & Customer Service

Call Center Integration
Call Center Parameters, Policies & Options
Call Tracking
Cross Selling and Upselling
Customer Service Parameters, Policies & Options
IT Help Desk
IT Help Desk Systems Integration
Problem Resolution
Product Support & Training
Telesales

Campaign Management

Campaign Execution
Campaign Planning
Campaign Response Analysis
Lead Generation & Pipeline Management
Literature Fulfillment
Market Segmentation
Marketing Campaign Systems Integration
Marketing Event Management
Marketing Promotions
Prospect Profiling
Sales Scripts

Contact & Account Management

Contact Management
Multimedia Encyclopedia
Opportunity and Lead Management
Quotation
Sales Quota Management
Shared Customer History Information
Team Selling
Telemarketing/Pre-Qualification Scripts

CRM Reporting & Analytics

Brand & Category Analysis
Campaign Response Analysis
Channel Sales Analysis
Customer Order Fulfillment and Delivery Performance
Customer Profiling and Valuation
Customer Sales Analysis
Distribution Functional Performance Analysis
Order Management Reporting
Price Management Analytics
Product Sales Analysis
Sales & Returns Reporting
Sales Opportunity Analysis
Sales Organizational Effectiveness Analysis
Sales Statistics & Analysis
Service Management Performance Measurement
Telesales Performance Measurement

Deal & Promotions Management

Advanced Promotions & Deals
Deductions Management
Promotion Pricing
Trade Marketing/Deal Administration
Trade Promotion/Spending Management

Field Service Management

Field Service Operations
Field Service Systems Integration
Installed Base Management
Service Call Management
Service Contracts & Billing

Market Strategy & Brand Management

Brand & Category Analysis
Brand Management Systems Integration
Category Funds Management
Product Profile

Multi-Channel Fulfillment & Service

Customer Fraud Oversight
Multi-Channel Customer Service
Multi-Channel Fulfillment Routing
Multi-Level Capable-to-Promise
Order & Shipment Tracking

Opportunity Management

Opportunity Mgmt Systems Integration
Opportunity Profile
Sales Activity Reporting
Sales Analysis
Sales Forecasting
Territory Assignments

Partner Relationship Management

Branding and configuration
Business Planning
Co-marketing
Communications
Information Center
Lead Management
Partner Locator
Partner Portal
Partner Profiling
Partner Recruitment
Training and Certification

Pricing & Contract Management

Commodity Pricing
Contract Administration
Discounting
Fee Structures
Price Setting
Pricing Calculation
Pricing Systems Integration
Sales Contracts
Sales Price Calculation
Software Licensing Details
Special Pricing Agreements
Standard Pricing

Quote & Order Management

ATP Systems Integration
Available To Promise (ATP)
Capable To Promise (CTP)
Customer Profile
Order Entry
Order Hold Capabilities
Order Management Systems Integration
Order Processing
Payment Processing & Credit Check
Quote Processing
Quoting & Estimating
Quoting & Estimating Systems Integration
Reservations & Allocations
Sales Quotations & Order Conversions

Sales Configurator

Customer Requirements & Specification
Features & Options-Based Configuration
Online Catalog
Quote & Order Copying
Regional Localization
Rules-Based Order Configuration
Sales Configurator Systems Integration

Sales Forecasting & Planning

Account Manager Forecasts
Sales Calendars
Sales Statistics & Analysis

Sales Incentives & Compensation

Commission Calculations and Reporting
Compensation Plans & Commissions
Manual Adjustments
Sales Compensation Systems Integration
Salesperson Subledger

Warranty & Returns Management

Returned Goods Handling
Returns Management
Warranty Management

You have selected: Enterprise Resource Planning (ERP) > CRM Modules for ERP

Displaying: 1 To 20 of 75 1 2 3 4 Next >

Compare Infor ERP VISUAL by Infor More than 4,000 businesses use Infor ERP VISUAL (http://go.infor.com/visual/) because of its affordability, deep end-to-end functionality, lower total cost of ownership, flexibility, and ease of use. Infor ERP VISUAL’s leading-edge technology is designed to manage the total production environment from quoting and estimating to shipping and billing. It delivers an integrated approach to all core manufacturing requirements, including MRP (material requirements planning), advanced planning and scheduling, manufacturing execution, customer relationship management, quality management, and warehouse management. Infor ERP VISUAL provides what all discrete manufacturers need—support for their full business lifecycle, from planning and sourcing to making and delivering.  Improve Business Performance and Customer Loyalty in 5 Steps...  Infor ERP VISUAL Product Demo...  Selecting an ERP Solution: A Guide...  Manufacturing Growth Study – Strategies for Recovery and Renewal...  Do More with Less: Five Strategies Used by Manufacturers...  The Return of Manufacturing Investment... Infor ERP VISUAL by Info has been saved to your profile. You are now following this product.

Compare Infor ERP SyteLine by Infor Infor ERP SyteLine helps companies connect manufacturing operations and core business processes with suppliers and customers. From repetitive to engineer-to-order, Infor ERP SyteLine facilitates the processes to accelerate production and meet customer demand more quickly. Infor ERP SyteLine (http://go.infor.com/syteline/) is ideally suited for companies looking for a global footprint with dynamic configuration modeling needs, because it allows multiple sites to operate based on their needs, while retaining corporate governance standards.  Dealing with Chaos: 4 Steps to Manufacturing Success...  Infor ERP SyteLine Product Demo...  5 Ways to Positively Impact Customer Retention and Business Operations...  Managing Change Effectively: The Impact on 5 Key Business Functions...  Bridging the Lean Performance Gap: How Manufacturers Can Achieve Real Lean and Real Results... Infor ERP SyteLine by Info has been saved to your profile. You are now following this product.

Compare Plex Online by Plex Systems The company's flagship product, Web-hosted Plex Online, connects and manages the total manufacturing process. Plex Online is the first true on-demand manufacturing performance system - delivering real-time interface for a finer degree of control. With the ability to manage a single facility or an entire enterprise, Plex Online allows manufacturers to know anything about the operation, anywhere, at anytime. Plex Online is a powerful and flexible platform for supporting lean manufacturing principles within manufacturing organizations. Over 350 functional modules available using a simple Web browser. Plex Online includes shop floor control, traceability, quality management, EDI, accounting and many other capabilities configured as a fully integrated system or as a point solution.  Tracking Multiple Plants, Operations in the Cloud...  Analyst Report: The Number One in Cloud ERP...  An Effective Supply Chain with Cloud ERP...  From Quoting to Shipping: A Cloud ERP Best Practices Case Study...  Success in the Cloud showcased in this video case study...  The Cloud Advantage: ERP As a Living System... Plex Online by Plex System has been saved to your profile. You are now following this product.

Compare IFS Applications by IFS Throughout the world, IFS provides industry-focused software solutions that help leading companies to improve profitability, meet regulatory requirements, and take advantage of new business opportunities. IFS Applications, IFS' suite of more than 60 web-based components, is the only true component-based enterprise solution on the market, enabling companies to deploy the software step by step as their needs and budget dictate. Based on open standards, IFS Applications makes it easier to stay up-to-date with technology and to integrate with legacy systems. And only IFS offers total lifecycle management, helping companies maximize profitability over the lifecycles of their products, customers, and assets.  Is Your Enterprise Application on the Road to Nowhere?...  Are You Ready For the Project Economy?...  Four Common ERP Implementation Mistakes...  IFS Improves Processes for Offshore Drilling Contractor...  Holland Co. Increases Productivity, Goes Wireless...  J&H Machine Tool grows with IFS Applications... IFS Applications by IF has been saved to your profile. You are now following this product.

Compare Sage ERP X3 by Sage Sage ERP X3 is an ERP software suite designed to meet mid-to-large distributors’ and manufacturers’ requirements for functionally advanced yet simple and cost-effective business applications. The system offers first-class integrated functionality in the areas of finance, sales, CRM, inventory management, purchasing and manufacturing, while remaining affordable, quick to implement and simple for users. Sage ERP X3 ideally complements the Sage ERP portfolio in the upper mid-market, and provides the Sage customers in that market with a robust growing path for the future, as well as an opening to global expansion. Sage ERP X3 by Sag has been saved to your profile. You are now following this product.

Compare Exact Synergy by Exact Exact Synergy is a browser based business tool that provides complete insight into all areas of any business by uniting disparate systems into one data source. The business solution is a resource centric application that places people at the very root of success, including often forgotten departments such as HR, marketing, R&D etc. The users of a traditional ERP system are not the only components of a business, but every employee is an integral part of business sustainability and growth. The use of employee portals, with customer portals combined with workflow, dashboards and projects provides a completely integrated business solution suite across the entire enterprise. Exact Synergy by Exac has been saved to your profile. You are now following this product.

Compare Macola Enterprise Suite (ES) by Exact Macola ES is the only ERP solution designed for the mid-market with native Business Process Management (BPM) capabilities, including powerful exception management tools. It's a state-of-the-art ERP solution that truly helps manage and unify the entire enterprise. Using Macola ES, processes and exceptions are defined by management, automated, and used to enable far more consistent and efficient execution of business policies. With Macola ES, most customers find that they improve their revenue per employee ratio while delivering higher levels of customer service and accuracy. Macola ERP includes applications that manage accounting, distribution and manufacturing activities as well as workflow, document management, human resources management, customer relationship management and project management. Macola ERP is a revolutionary application that is web-based and operates in a Microsoft SQL environment. It is easy to implement and use and has the ability to accommodate rapid growth and change requirements. Macola provides unprecedented levels of organizational visibility, control and measurement. Exact Software's greatest innovation with Macola ES is that we enable our customers to innovate! Macola Enterprise Suite (ES) by Exac has been saved to your profile. You are now following this product.

Compare Green Beacon LightShip by Green Beacon Solutions Green Beacon provides enterprise software systems, including selections from the Microsoft Dynamics family of business applications, as well as analytics tools, CompassPoint solutions and a variety of other technologies depending on the customer’s needs. Utilizing our LightShip implementation and development methodology, we navigate our clients toward effective redefinition and documentation of established business processes, providing a rapid and substantial return on investment. Green Beacon LightShip by Green Beacon Solution has been saved to your profile. You are now following this product.

Compare Lean Enterprise for Microsoft Dynamics AX by Systems Advisors Group Lean Enterprise for Microsoft Dynamics AX is a fully integrated global Enterprise Resource Planning (ERP) system that combines traditional manufacturing and distribution functions with powerful Lean capabilities to deliver true performance improvement to manufacturing organizations. With solutions for Financial Management, Supply Chain Management, Manufacturing, CRM, and Human Resources, Lean Enterprise for Microsoft Dynamics AX can help your organization eliminate waste, increase throughput, shorten lead times, and improve quality levels, leading to increased customer satisfaction and higher overall profitability levels. Dynamics AX is also integrated with PTC's Windchill family of product development and collaboration tools, for organizations in need of an integrated PLM/ERP solution. Lean Enterprise for Microsoft Dynamics AX by Systems Advisors Grou has been saved to your profile. You are now following this product.

Compare Discovery for Warranty and Support by Endeca Technologies High warranty costs and customer dissatisfaction with poor quality products are challenges that manufacturing executives cannot ignore. Getting the information required to identify warranty issues before you’re at risk requires visibility across the entire supply chain, which most organizations to date struggle to achieve. The key to success is obtaining a unified view of all necessary data, and enabling users to correlate problems with root causes. In order to provide this unified view, Endeca has developed the Discovery for Warranty and Support search application. This search-based approach to connecting to all necessary information is user-friendly, requires zero training, and enables discovery for key decision-making. Discovery for Warranty and Support by Endeca Technologie has been saved to your profile. You are now following this product.

Compare Intuitive ERP by Consona Corp. Intuitive, a Consona ERP solution, provides flexible enterprise solutions that help small to midsize manufacturers improve operational efficiency and profitability by integrating business processes on an enterprise-wide level. The Intuitive ERP enterprise solution is designed to deliver superior functionality, rapid implementation, high levels of usability and a technology standard unmatched in the industry. Integrated enterprise resource planning and customer relationship management functionality empowers manufacturers to increase productivity and customer responsiveness, while eliminating costs and inefficiencies. Advanced decision support tools provide visibility into key business data for more informed decision-making. Intuitive ERP by Consona Corp has been saved to your profile. You are now following this product.

Compare One-System ERP Solutions by Global Shop Solutions Inc. One-System ERP Solutions by Global Shop is specifically designed to streamline manufacturing/shop operations and position your company for growth. Easy-to-use ERP software, systems and training let you organize every department, resulting increased sales, lower costs, and improved on-time delivery. Over the past three decades, Global Shop Solutions has built the largest base of successful implementations in the industry. Global Shop Solutions features Built-In Customization, enabling you to easily adapt our system to fit your specific needs. The benefit is having the exact functionality when you need it for today and in the future. Every screen is easy for all employees to use and navigate, providing immediate benefits and an enhanced level of discipline throughout your organization. One-System ERP Solutions by Global Shop Solutions Inc has been saved to your profile. You are now following this product.

Compare Encompix by Consona Corp. Encompix, a Consona Industry Solution, specializes in helping project-based, engineering intensive manufacturers establish a sustainable competitive advantage by consistently delivering complex products on time and on budget while ensuring profitability. We've helped a wide range of ETO manufacturers replace disparate existing systems, spreadsheets, and manual processes accumulated over a period of years with Encompix to integrate every aspect of the business around an integrated system with a common base of information and well-defined business processes. With Encompix in place, these companies are realizing far greater visibility and control of the business, while using a solution that is fully vendor-supported and continually enhanced based on industry best practices. Encompix by Consona Corp has been saved to your profile. You are now following this product.

Compare Made2Manage ERP by Consona Corp. Made2Manage ERP, a Consona ERP solution, is the leading manufacturing software solution for discrete manufacturers with engineer-to-order, make-to-order, make-to-stock, assemble-to-order, and mixed-mode discrete manufacturing operations. Made2Manage ERP enables our customers to achieve continuous business process improvements while optimizing operational efficiencies, managing business growth, increasing customer satisfaction, and improving financial performance. Made2Manage ERP is an easy-to-use, high-quality solution that enables small and midsize manufacturers to manage all of their business operations, from quote to cash. The fully integrated Made2Manage ERP application, built on the Microsoft technology platform, enables manufacturers in such industries as industrial machinery, fabricated metal, electronics, medical devices, transportation, and general manufacturing to gain a competitive advantage while increasing overall profitability. Made2Manage ERP by Consona Corp has been saved to your profile. You are now following this product.

Compare Sage MAS 500 by Sage Trust a leader Sage is the number one worldwide provider of accounting and ERP solutions for small and midsized businesses. We support more than 2.9 million customers in the U.S. and Canada, and over 6.1 million customers worldwide. Traditionally, we have been associated with financial management software, but over the last 25 years we have taken this experience and applied it to other areas. Today, we are the third largest provider of ERP solutions worldwide for companies regardless of size Sage MAS 500 by Sag has been saved to your profile. You are now following this product.

Compare DEACOM Integrated Accounting and ERP Software by Deacom Inc. Deacom, Inc. produces the complete DEACOM Integrated Accounting and Enterprise Resource Planning (ERP) Software System for mid-to-large sized North American manufacturers of pharmaceuticals, food and beverages, specialty chemicals, paint, ink, coatings, adhesives and sealants, and cosmetics. DEACOM ERP Software seamlessly integrates all areas of your business - from formulation and lot control, to order entry and invoicing, giving you a comprehensive view of your entire operation. Visit www.deacom.net to schedule an online demonstration, and learn how DEACOM can maximize your productivity and profitability today. DEACOM Integrated Accounting and ERP Software by Deacom Inc has been saved to your profile. You are now following this product.

Compare ECi M1 by ECi Software Solutions A division of ECi Software Solutions, ECi M1™ was created to meet the rapidly changing needs of manufacturers. This intuitive software solution is designed for small-to-medium-sized manufacturers including job shops, custom and mixed-mode manufacturers and make-to-order manufacturers. M1 provides total integration and automation from quoting through invoicing. It is flexible and offers fully supported customization capabilities that ensure your most valuable and unique business processes can be handled with ease. ECi M1 by ECi Software Solution has been saved to your profile. You are now following this product.

Compare ProcessPro Premier by ProcessPro ProcessPro software is proud to be the leading ERP (Enterprise Resource Planning) software for the highly-regulated process industry. Excelling in the mid-sized market, ProcessPro software provides an affordable solution to those who must adhere to strict quality control (QC) and government regulations including FDA, cGMP, 21CFR Part11, Bioterrorism, HAACP and more. ProcessPro software seamlessly integrates all aspects of plant operations, from beginning order entry through manufacturing, packaging, shipping and accounting. This fully-integrated, real-time solution rises above other industry software in production capabilities, financial integration, user interface, system functionality, flexibility and more. ProcessPro software is available with full source code. ProcessPro Premier by ProcessPr has been saved to your profile. You are now following this product.

Compare Ross Enterprise by CDC Software Ross Enterprise has been built from the ground up to meet the needs of process manufacturers worldwide. Embedded industry best practices and automated processes allow customers to streamline their operations while achieving growth objectives. Advanced quality, traceability, and compliance controls protect company brands and their customers. With minimal customizations and an industry-focused professional services staff, Ross Enterprise delivers a high ROI and lower TCO to its customers. Ross Enterprise by CDC Softwar has been saved to your profile. You are now following this product.

Compare SAP Business ByDesign by SAP AG Designed specifically for midsize companies that want to grow profitably, the SAP Business ByDesign solution is the world's most complete and adaptable on-demand business offering. Unlike any other on-demand business software, SAP Business ByDesign delivers everything you need to succeed. By providing you with transparency and control over your entire business, the solution empowers you to respond immediately to issues and opportunities. The ability to adapt rapidly and cost-effectively to changing business needs means you can meet new business requirements with a minimum of time, effort, and cost. And with an entirely new service model based on the most comprehensive set of built-in IT services and support, you can be assured of a successful deployment and predictable operations. SAP Business ByDesign by SAP A has been saved to your profile. You are now following this product.

Displaying 1 To 20 of 75 1 2 3 4 Next >